New Member
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1 Message
Where has the support for Business go too
On June 17th, there was an outage that lasted over 4 hours. I tried to call the number, only to get the automate, no service. Please get rid of it, it doesn't help. If I am calling you, I have already restarted the router several times, plus with the outage, it couldn't reach it so it keep hanging up on me. The other thing that was bad, the address for my account it would stated was wrong.
I been with you guys for over 14 years and at two address, I love the service, but this past year. You guys are becoming more and more like AT&T, NO CUSTOMER SERVICE. I like to speak to the VP of Support, I like to find out
1) Why you have automated services that doesn't help.
2) Why calls are going over sea, the only do what the automate services does. Restart the route. Restarting the router isn't going to fix it. I should be able to talk to L2/L3 to get my issue fixed. Because if restarting the router, you have to wait until a couple days out for a tech to come.
Seriously, have you guys been bought out by AT&T is that why the service gotten so bad.
Comcast_BrianA
Official Employee
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24 Messages
1 year ago
Thank you so much for reaching out to us here to provide feedback on your recent experience and for being part of the Xfinity family for so long! I am sorry you had trouble getting through to a representative on the phone during the service interruption in your area, you can always get the latest updates to an ongoing service interruption in your area by logging into the Xfinity app, or you can reach out to us here and we would be happy to help. When troubleshooting with a customer over the phone or by chat we try to cover the most common reasons for an issue so that we can hopefully get you back up and running immediately. If there is an issue requiring a technician be dispatched to your home, we try to get to each appointment as quickly and safely as possible, and we are constantly looking for ways we can decrease wait times for customers.
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