WHEN CAN I EXPECT MY SPEED UPGRADE TO TAKE EFFECT

Hi! Thanks for reaching out. I can help with the internet service concern. Would you mind sending me a private message with your first/last name, your full address, and a phone number linked to the account so I can look at what’s going on?

Note: The fastest way to see a speed increase after the upgrade is fully complete is to reset your modem and devices. We typically recommend starting at wall. Unplug your modem and leave it unplugged for 30 seconds to 1 minute. Once the modem starts coming back online, reset your computers by either powering them off and then back on or restarting them. We also recommend clearing you Internet cache and cookies on your devices.

For the best, most accurate speed test results we recommend you test your Internet speed using this website: http://speedtest.xfinity.com/