What [Edited] at Comcast Business Thought...

What [Edited: "Inflammatory"] at Comcast Business Thought it was a good idea to do a scheduled outage on a Thursday during the hours of 6am and 9pm? Seriously?

Comcast Business asking how they did after shutting off our internet for 12 hours during the workday is honestly unbelievable.

This wasn’t a minor inconvenience — this is a business account. When you shut off internet service during working hours, you effectively shut down everything we do. Phones stop working, systems go offline, client communications stop, and productivity goes to zero. For a company that brands itself as “Comcast Business,” the complete lack of understanding about how critical uptime is for businesses is staggering.

Twelve hours of downtime during the middle of a workday is not a small issue — it’s an operational failure. And the most frustrating part is the complete disconnect between the impact on customers and Comcast’s apparent expectation that we should just shrug it off.

If Comcast wants to serve business customers, they should start by understanding that businesses cannot function without internet access. Taking down service for half a workday without meaningful communication or contingency planning is unacceptable.

You didn’t just inconvenience us — you shut down our business for the day.

Do better.