VPN Connection fails

I have a Meraki MX65 Firewall that I am unable to establish a VPN connection to. I am not certain if my Comcast Modem is configured in the proper way and need some assistance to verify the proper configuration is in place. I have a static internet address.

Responses

CC_Jaime

Contributor

•

12 Messages

2 years ago

@willbail Sorry ot hear that you are having trouble connecting to a VPN. We can look into this with you, if you could please send a direct message with your name and complete service address we can assist.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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