New Contributor
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5 Messages
Upgraded speed but still the same
I am already a business customer and on Monday upgraded to a faster speed. The sales agent told me that a refresh would be done by the end of the day. As of today, nothing has changed in terms of speed. On Tuesday I emailed her and she told me that she sees that it was upgraded on Monday. As of today, the speed hasn't changed. Now the sales rep isn't replying to my emails. I am not very happy about not getting an update on what is going on.
Comcast_JohnG
Official Employee
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27 Messages
6 months ago
Thank you for reaching out to us here @user_14ed1e. I would be happy to check on any service issue from here. You can also reach out to the Business team directly at the https://business.comcast.com/help-and-support/contact-us/ site. Please send us a direct message with the full name and complete address for your service.
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_14ed1e
New Contributor
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5 Messages
6 months ago
https://forums.xfinity.com/direct-messaging redirects me to https://forums.xfinity.com/
I did click on the direct message icon in the business forum. However, there is no "Xfinity Support" in the drop down list.
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Comcast_Amira
Official Employee
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57 Messages
6 months ago
Hello @user_14ed1e, our deepest apologies for the delay and for providing you with the wrong information to send us a Direct Message properly. We're truly sorry for any inconvenience or frustration this caused you. If you still need our support, we're here to help! Please send us a Direct Message following the steps below:
Please send us a direct message with your full name, business name, full address, and phone number.
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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