Visitor
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8 Messages
Upgrade
Hi, I upgraded my services to the Ultimate Bundle on 7/2/2020. It hasn't been upgraded.
My CB Account Exec emailed me (7/2/2020):
"Your order for the ultimate bundle package will be processed today on a fast path and you will have your new speed tomorrow morning."
I called him the following day to voicemail (7/3) to let him know my internet speed is still the same. But he never returned my call.
I called Comcast Business Support and waited for about an hour to be told it would be processed today (7/3).
I tried to call back on the 4th but no luck.
It's now 7/5/2020, I'm paying for Business Class service and nothing has changed execpt my bill.
Please help.
Thank you.
CCBUser
Visitor
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8 Messages
4 years ago
And yes, I've gone thru all the troubleshooting steps. Unplugged the Cisco modem every day. Checked the logs, run all the usual utilities. Not a complex network: just the cisco modem.
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CCBUser
Visitor
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8 Messages
4 years ago
Modem info:
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Comcast_JosephA
Official Employee
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276 Messages
4 years ago
Hello, how are you? I hope overall, your holiday weekend was a good one! I am sorry you have not heard back yet, but I will be happy to follow up on your account, the order, and your services in general. Are you able to send a private message so I can assist you in greater detail while locating your account? If you can include your name, service address, and account number (or phone number) this would be great.
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CCBUser
Visitor
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8 Messages
4 years ago
Tried to.
Got response "You have reached the limit for number of private messages that you can send for now. Please try again later."
I've never sent any private messages before, so that's odd.
Also, the speedtest.comcast.net appears to be down or rejecting connections.
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Comcast_JosephA
Official Employee
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276 Messages
4 years ago
I sincerely apologize. Are you able to click on my name and see an option that will let you send over a private message?
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CCBUser
Visitor
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8 Messages
4 years ago
Yes, I am but when I hit Send it says (again):
You have reached the limit for number of private messages that you can send for now. Please try again later.
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CCBUser
Visitor
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8 Messages
4 years ago
I've tried with multilple borwsers, cache/cookies cleared and I keep getting the same error. Can you just look at the CR?
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Comcast_Gabriel
Official Employee
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298 Messages
4 years ago
Thanks for that great question. I would be happy to look up the CR ticket. However, I am not able to pull up the CR ticket without pulling up the account, unfortunately. Have you confirmed if you are experiencing the same issue with a smartphone in addition to attempting to send us a private message on a computer? If you are still experiencing an issue with sending us a private message on here, we also have other awesome options for contacting us. Here are the other options below. Please let me know if this helps.
Schedule a Call Back: https://comca.st/3f7P3YK.
Chat: https://comca.st/2BynFVf.
Facebook: https://comca.st/3f7P5zQ
Twitter: https://comca.st/38vnru1 or by using @ComcastCares.
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CCBUser
Visitor
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8 Messages
4 years ago
Look at cr913860225
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Comcast_Gabriel
Official Employee
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298 Messages
4 years ago
Thank you so much for your time and patience. I will be happy to research that ticket number. In order to research the ticket number, I will just need to pull up the account. Would you mind attempting to clear your browser's cache and cookies? After doing this step, you should be able to send us a private message by clicking on my handle Comcast_Gabe. I appreciate you greatly for working with me on this.
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CCBUser
Visitor
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8 Messages
4 years ago
Spoke with an agent. All is fixed. Thanks.
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Comcast_Gabriel
Official Employee
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298 Messages
4 years ago
I am glad to hear it! We appreciate your business. Please feel free to reach out at any time for help. We are here to help 24/7.
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