Unstable Connection, technical support cannot seem to escalate

Hello @mjuser119, thank you for taking the time to reach out to us. I myself need my internet for work and would be going crazy if my internet was cutting out every day! Could you please send our team a private message with your full name, your business name, and the service address associated with your account?

To send us a private message, please click the "message" icon in the upper right page of our forum page and input our shared handle (Comcast Business).

We, too, are experiencing an increasing number of service outages, usually requiring a reset of the cable router. 

I am assuming that there was some erroneous router firmware update applied that is causing the exceptional number of service outages.  A reset of the router restores service temporarily, however, it is an appalling level of quality for a business internet service. 

I sent a detailed report of the most recent four outages about 10 hours ago via direct messaging as the support team always seems to request but have so far had no response.