Unable to turn off Security Edge

I'm so sorry about that! Have you tried it via the Xfinity app?

this is a business Internet service not Xfinity

Thanks for the clarification! I do indeed see this from your photo, so I apologize for the confusion. It's possible this setting is blocked because of the permissions of your profile. Are you signed in under the primary user?

Thank you for confirming! The settings page contains all settings to enable and configure Web Filters, Content Restriction Schedules, Off-Hours scheduling, Block and Allow Lists, Block page customization, and general internet protections. 

Under the Web Filters tab you can expand the Protection level section to select preset filtering levels, or manually add or remove categories for a custom protection level. Are you able to adjust any of the filters under this section? Or is it greyed out as well? 

Please send us a direct message to further assist you with this! Please include your name, business name, and address where services are located.

To send a Direct Message:

Ensure you are logged in

Click the "Direct Messaging" icon or https://comca.st/3oD2OEE

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.

 - As you are typing a drop-down list appears. Select "Comcast Business" from that list.

 - An "Comcast Business" graphic replaces the "To:" line.

 Type your message in the text area near the bottom of the window

   Press Enter to send it

I sent the private message but the interface is kind of awkward.  Please confirm you received it.  Thanks

@ladislav_s. The reason we ask for DM is because we need your account information to put in a ticket. There is no known issue for this which is why the ticket is the best option. We can still post in public as we go. 

To send a "Peer to peer" / "Private chat message" message to "Comcast Business":

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon

• or https://comca.st/3pUYrWQ
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it"

Thanks!

My Malware & Phishing is disabled and turned OFF, yet I'm still getting these emails...

Submitted a DM to Comcast Business.

@Comcast_Ethan​ After describing this issue in DM (Comcast_Travis) now he wants me to call. Can you make it even more difficult?

Why is this so hard?

We do our best to assist our customers over the platform they reach out on, however in certain cases, we do have to refer out. We apologize for any frustration this may cause. 

Hi @Business_user2022 ! Thank you for joining us on the forums for assistance today. Our team can definitely help with checking into this further for you. Can you please send us a direct message with your full name, business name, full address, and phone number?

• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

This should be an easy fix for any company that has any business being in IT, networking, or cybersecurity.  Comcast is lucky they are a monopoly.