Tracert fails at[Edited]

My company cannot reach the website rockwellautomation.custhelp.com.  It is not blocked by our firewall.  It is reachable from outside of our network, via mobile phone, for example, or at isitdownrightnow.com.  It is not DNS.  I change the DNS on my browser to use the same as my mobile carrier, 8.8.8.8/4.2.2.2.

I did a tracert and the output shows it stopping at be-3111-pe11.600wseventh.ca.ibone.comcast.net [Edited: "Personal Information"].

I am wondering if it is possible for a certain site to be blocked with the carrier trace?  Thanks for in any info.  Full trace below:

Tracing route to rockwellautomation.custhelp.com [Edited: "Personal Information"]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.42.1 
  2     1 ms     1 ms     1 ms  gi-0-0-0-22-4000-ssag02.hennepintown.mn.minn.comcast.net [Edited: "Personal Information"]
  3    <1 ms    <1 ms    <1 ms  lg-102-ceg01.hennepintown.mn.minn.comcast.net [Edited: "Personal Information"]
  4     2 ms     2 ms     2 ms  be-289-ar01.crosstown.mn.minn.comcast.net [Edited: "Personal Information"]
  5     2 ms     2 ms     4 ms  be-5201-ar-sp02.crosstown.mn.minn.comcast.net [Edited: "Personal Information"]
  6    22 ms    22 ms    22 ms  be-39821-cs02.1601milehigh.co.ibone.comcast.net [Edited: "Personal Information"]
  7    54 ms    54 ms    54 ms  be-3111-pe11.600wseventh.ca.ibone.comcast.net [Edited: "Personal Information"]
  8     *        *        *     Request timed out.
  9    63 ms    63 ms    64 ms  [Edited: "Personal Information"]
 10    66 ms    64 ms    64 ms  [Edited: "Personal Information"]

Trace complete.