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DaveP

Visitor

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4 Messages

Tuesday, July 28th, 2015 9:00 AM

Ticket CR485870096

I have been waiting since last week for this ticket to be fixed. . I am not able to set the primary alias on my email account. I received a phone call on Friday but am now out of the country and just need this fixed.

 

Please escalate.

 

Question

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Updated 

10 years ago

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DaveP

Visitor

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4 Messages

10 years ago

12 hours and not a single comment or update from Comcast! 

 

Business Class Support????

 

 

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kraze

Problem solver

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305 Messages

10 years ago

Try calling the 800 number and asking to speak to the tier agent in charge of your ticket. They should be able to put you through to them.

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DaveP

Visitor

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4 Messages

10 years ago

Thanks for your suggestion.. I will do that when I have time but unfortunately it is not something I belive I should have to do now 9 days after I opened a ticket and 7 days after my last call with them and where the ticket still shows open.

 

The issue I have is they will only take calls during certain hours and that is not condusive to when I am able to call.

 

Thanks though....

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