Speed Upgrade still has not taken effect.

Question

Can someone please help me check on this. I called to get a speed upgrade on Wednesday, it is now Saturday and it's unusual for Comcast to take this long.

Also what is the address I should mail my old leased modem?

CC_Anisa · Answer

Good afternoon, I am so sorry for the delayed response and we are sorry that we have not yet reached a resolution with your speed upgrade concerns. We do know how important this is for you and you have reached the right team to help. Can you please send us a private message with your name, the full address, and the account number so we can assist?

Connectivity

christianm

Speed Upgrade still has not taken effect.

CC_Anisa