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Versal

New Member

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2 Messages

Tuesday, March 17th, 2015

Slow slow sloooooooow Internet

We are supposed to have 16 Mbps Internet; yesterday, we clocked it between 1.95 Mbps and 3.25 Mbps using three different tools (two provided by Comcast). What do you do with bandwidth and speed so low and slow?

Question

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Updated 

11 years ago

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VBSSP-RICH

Advocate

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1.4K Messages

11 years ago

Hello Versal and welcome,

 

First, are you measuring your Internet Tier Bandwidth speed with a computer connected with an Enet cable to one of the lanpports 1-4 on the back og the Comcast Gateway? If yes, then provide us a copy of your upstream/downstream power levels for analysis.  If no, then try the speed test there and let us know what you get.

 

Hope this helps you out.

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