Slow Connection; Dropping 28% of Packets

Today I'm experiencing a drop packet rate of 28%. This makes our internet phone barely usable; slow loading of emails and some web sites that wil not connect. Comcast says will be fixed today. I need a fix now.

Responses

Accepted Solution

whkahrs

New problem solver

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2 Messages

10 years ago

To: Comcast

Please see my responses (***) below.

Hello whkahrs,

Welcome to the forum.

Sorry for the late reply to your post.

Are you still experiencing this degredation issue? ***No longer have this problem.

If you are please repost with the following information, so we may assist.

1. What is your current service level? *** Current service level is good.

2. What was the method you use to test the packet loss? *** Intermedia, my voice services supplier tested the packet loss.

3. Have you connect a single computer directly to the Comcast modem to test your speed and packet loss? *** No.

Thank you

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Comcast_Jon

Administrator

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1.5K Messages

10 years ago

Hello whkahrs,

Welcome to the forum.

Sorry for the late reply to your post.

Are you still experiencing this degredation issue?

If you are please repost with the following information, so we may assist.

1. What is your current service level?

2. What was the method you use to test the packet loss?

3. Have you connect a single computer directly to the Comcast modem to test your speed and packet loss?

Thank you

0

Comcast_Jon

Administrator

•

1.5K Messages

10 years ago

whkahrs,

Good to hear that this issue has been cleared and thank you for the follow-up post.

If you have any other question or can help the community, please post.
We look forward to your presence in the forum.

Thank you

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