Simple request, Horrible response and process. Always.

Ridiculous. I am trying to do Comcast a favor by simply asking them to mark where their cable is buried. I first called the "One Call 811" service for marking utility wires, clearly telling them that Comcast was the only utility that needed to come out (because the last time this same thing happened, Comcast came to "fix" the previous wire that was broken for the same thing and ran another bare cable across the middle of my yard one-inch deep, despite me telling the technician that came to bury it deeper this time). Comcast waited a week and then replied to the service request that the order didn't pertain to them. IT PERTAINED TO ONLY THEM. Then I tried to call Comcast. First, I DREAD having to call Comcast/Xfinity for ANY reason, because I know I'm about to waste an hour of my life, if not more. It's ALWAYS bad. So now, I have been on 4 calls today taking hours of my time. After finally getting through the ridiculously terrible and useless automated phone service each time, I finally figure out a way to speak with a (very nice) international person who's English is difficult to understand, who can't get this simple task done. One of them told me that she scheduled an appointment for a technician TODAY (this was three days ago) who will come between 3 and 5. So I came home from work early and waited. Nothing. Ghosted. Called again (went through the same rigamarole) and was given the very same order number for a different day. I really just want to speak to someone, anyone, IN America. This is so simple. And I'm doing it so Comcast doesn't have to replace ANOTHER cable that they buried 1-inch deep, and so I'm not stuck without internet or TV for another several days, PLUS have my yard torn up AGAIN.  Comcast/Xfinity IS THE WORST. Everyone knows it. It's become a joke, a byword and synonym for HORRIBLE SERVICE. And it's not the people that work for them answering calls and doing the actual service who are the problem—they are almost always nice (and apologetic for the lame system). It's obviously the management and executives. I would LOVE if there was another way to get internet where we live (Anderson County, TN). But we can't because Comcast has a monopoly here. I would pay more to get any different company. I have been dealing with Comcast for decades and it is always the worst. And executives obviously don't want to change anything. I guess as long as they can pay politicians or whatever they do to keep the monopoly, they just cruise. They do not care that their name means HORRIBLE SERVICE and HASSLE. I pray I will be able to give my money to a more worthy company to get internet.

Now (three days later) I have had to call to postpone my yard work, and I am still waiting for someone to come mark the 60 feet of your cable. And on top of it all, it has taken three days to figure out a way to register this, my (latest) complaint. Comcast's management does not want to know customer feedback. Because they don't care. I NEVER write such things, but I have never disliked a company more. NOT the service people. The way it is managed. And the category & topic choices given below (of course) are useless. But there is no other choice that I can find.