Service Cancellation Not Completed After Multiple attempts

am writing to formally escalate a serious and ongoing issue with my business Ethernet service cancellation.

Account Name: [Edited: "Personal Information"]

Service Address: [Edited: "Personal Information"]

Account Number: [Edited: "Personal Information"]

Cancellation Confirmation Number: [Edited: "Personal Information"]

Original Disconnect Request Date: June 25, 2025

*See confirmation attached.

Confirmed Disconnect Date: July 25, 2025

Despite receiving written confirmation that my service would be disconnected on July 25, 2025, the service remains active, and I continue to be billed. I have called more than six times since July to follow up, and each time your representatives claim to have “filed a ticket,” yet no action has ever been completed.

This has resulted in nearly three months of unauthorized billing for a service that should have been terminated. At this point, this constitutes both billing without consent and failure to honor a confirmed cancellation request.

I request the following immediate actions:

1. Immediate termination of the Ethernet service for account #[Edited: "Personal Information"].

2. Full refund and credit for all charges incurred after July 25, 2025.

3. Written confirmation of the completed disconnection and zero balance.

4. Documentation of all previous “tickets” filed related to this cancellation request.

If this issue is not resolved within five business days, I will be filing formal complaints with the FCC, Better Business Bureau, and the Washington State Attorney General’s Office regarding Comcast Business’s failure to process a confirmed cancellation and continuing to charge my company.

Please treat this as an urgent escalation. I have kept all supporting records and can provide proof of the confirmation email and call logs upon request.

Thank you,
Angela [Edited: "Personal Information"]
Business Manager, [Edited: "Personal Information"]