New Member
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2 Messages
Routing issues
Starting the last week or two, I have suddenly been unable to ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5
Request timeout for icmp_seq 6
Additionally, my Gmail IMAP client access has connectivity errors randomly which I believe is also related to this. When moving my devices off Comcast such as an LTE network, the Gmail IMAP connection works immediately.
Here are the traceroute results:
traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets
1 96.120.5.157 (96.120.5.157) 12.784 ms 15.922 ms 9.961 ms
2 96.110.193.33 (96.110.193.33) 19.840 ms 26.969 ms 19.472 ms
3 xe-4-0-6-0-ar01.b0atlanta.ga.atlanta.comcast.net (68.86.106.57) 20.144 ms 15.862 ms 10.111 ms
4 68.86.106.249 (68.86.106.249) 20.137 ms 21.230 ms 19.958 ms
5 be-7725-cr02.56marietta.ga.ibone.comcast.net (68.86.93.125) 19.714 ms 18.183 ms 19.765 ms
6 be-11486-pe03.56marietta.ga.ibone.comcast.net (68.86.85.254) 20.155 ms 16.876 ms 23.177 ms
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Comcast_Gabriel
Official Employee
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298 Messages
5 years ago
Hey there! Thank you for reaching out! You have reached the right place for help with the internet service concern! We are very grateful for your time and patience! Let’s get that fixed! To get started, please send us a private message with your first/last name, full address, and account number. This can easily be accessed by logging into our business website through this link https://comca.st/2Suk942. You will find your account number listed on the my account tab once you get logged in.
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