New Member
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2 Messages
Required Installation?
I have my own modem router combo and my office has a Comcast internet cable line running into it. I connected my modem to the cable line and the modem and the modem shows it's got signal so I check my computer and when pulling up the browser I'm immediately taken to an Xfinity activation splash screen now proving I have signal. I called customer support to ask if I could be activated now and and spare me the high cost install fee since not needed. The customer service representative tells me the tech needs to come out and hook it up. So being shocked and also curious I asked again what will they be hooking up as everything is already connected and all that's needed is activation which is on Comcast side and couldn't I do that over the phone with them. Again I got the same answer with no better clarification as to what's being hooked up or why it couldn't be activated over the phone and save me the high cost fee
CC_DevinC
Recognized Contributor
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17 Messages
3 years ago
Hey there @user_3e61c0! Thanks for taking the time to reach out to Comcast Business on Forums! Thank you for choosing Comcast to be your internet service provider for your Business.
I apologize for the inconvenience there, as I know you want to get your services up and running as soon as possible!
We do allow you to do your own self-install with our Getting Started Kit. Here is a link to how to activate your modem by yourself. https://comca.st/3yfznP4
There are some occasions that we would need a tech to come there and a self-install would not be possible. Do you know if there were services at that address before?
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