New Member
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2 Messages
Refusing to Cancel Service
I called Comcast Business on April 27th to cancel my account and they said they were canceling it.
On May 30th I got a bill in the mail stating I need to pay for services from May 25th to June 24th. Even though I called to cancel the services. The ticket from my call on April 27th still shows as active so the other tickets they are "opening" are automatically closing out. During the call on May 30th they told me to call back in a week if the issue isn't resolved.
That brings us to today June 5th when I contacted them again as the account STILL isn't closed. I absolutely WILL NOT be paying for a service I called to cancel on the 27th of April. I signed the cancellation contract and everything I returned the equipment and STILL they haven't closed the account and they "opened" another ticket and it auto-closed due to the original ticket still being opened.
If they do not fix this and send the bill to collections and mess up my credit I will absolutely take them to court and report them to the BBB. I have written down all the ticket numbers they have given me over the phone. If this doesn't get fixed soon (even before it's taken to collections) I will report them and tell every single person I know and have my husband tell all his subscribers on youtube how terrible of a company you are. At this point these charges are fraudulent and I will not hesitate to take legal action because this is a case no lawyer will pass up especially since I did so well documenting every single conversation.
Close out my business account and remove the fraudulent charges NOW.
CC_Abbie
Contributor
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45 Messages
2 years ago
@user_819cda Hello and thank you for reaching out. I am so sorry to hear that this has been your experience. Here on our Business Forums, we are not able to assist with cancellation, our Retention team would need to assist with the cancellation. You can reach our business team at 1(800)391-3000. With that being said, I would still like to look further into this and see if I can send this up to make sure the cancellation takes place as you requested. Can you please send me a private message with your name, business name and address, so I can assist further?
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CC_Abbie
Contributor
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45 Messages
2 years ago
@user_819cda
To send us a message,
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The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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