Receiving Xfinity consumer data plan but subscribed to Business data Plan

Recently switched out my Comcast Cisco Business modem with a Netgear CM1000-1AZNAS Docsis 3.1 modem and signed up for a 2-year 25/10 business plan.

Nothing else changed in my network configuration (modem > Netgear GS108T switch>Cat6 cable>computer) but now getting 30/5 on Speedtest by Ookla showing current connection = Xfinity 73.93.212.127.

Not concerned about WiFi speeds.

So why does it seem that I'm now getting an Xfinity Consumer level plan?

Thanks,

Doug

Responses

CC_Anisa

Problem solver

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348 Messages

6 years ago

Hi there, thanks for taking the time to reach out to us and I would love to help! Can you please send a private message with your name, the full address, and phone number to the account?

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zdstringer

Visitor

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3 Messages

6 years ago

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Comcast_Ken

Official Employee

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128 Messages

6 years ago

zdstringer, thanks for posting but I've edited your post as it contained private account info. Please click my name and then click send me a private message so I can look into your speed concerns.

Ken

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zdstringer

Visitor

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3 Messages

6 years ago

Ken,

Is this a secure email? I responded earlier, but got the message that the post was edited.

Thanks,

Doiug

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Comcast_Ken

Official Employee

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128 Messages

6 years ago

Yes it is secure. I edited the post myself. You posted your address, phone number, and name publicly which violates our guidelines. Please send me a private message for assistance.

Ken

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