New Member
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1 Message
Plex works, FTP times out
Hello hello. Having a small problem trying to setup an FTP server. Been through the firewall settings and port settings (I think). Attempting to connect via IPv4 times out, but Plex works just fine. Am I unable to use just the IP address (dynamic) to connect, no matter the port?
Comcast_JosephA
Official Employee
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276 Messages
6 years ago
Hello, I hope that your night is going well 🙂 It is past Comcast Business's demarcation policy to assist with a customer's personal network, firewall settings, port forwarding rules, etc. However, I want to make sure your static is loaded correctly. If it is, you may want to look into setting the gateway pass-through mode and using your own personal router for rules like this. To verify if your static is correctly loaded, please send a private message that includes the phone number associated with your account, the account number, and your entire service address. (with the city, state, and zip code)
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