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2 Messages

Wednesday, August 6th, 2025

Please just disconnect my service...

This will now be the third place I'm going to request Comcast Business to disconnect my service that was initially requested 7/18/2025.  I was not informed until today 8/6/2025 that I will actually be on the hook for services that I'm not using and have not used since 7/18/2025.  I was informed by the retention department that it's because of the computer systems that Comcast uses that requires the service to stay active another 30 days past the date disconnection was requested.  Which, to be honest, doesn't make sense since billing is every 30 days and disconnections happen every day.  I requested a supervisor call back but was told that could take up to 48 hours.  So!  I've already tried the moderately professionally polite way to get this resolved today and have my service disconnected and a refund for the service that was already paid for from 7/18/2025 through the end of July's billing cycle.  This unfair practice that Comcast is employing, forcing customer's to pay for service for an additional 30 days past when cancellation was requested, has also been reported in a complaint to the FCC today after my calls this morning where I was informed that there's absolutely 100% nothing that can be done (FCC complaint ticket number 8054859).  As many before me on this forum, I too was a Comcast Business customer for 10 years.  Never once was there ever a bill paid late.  However, I refuse to be taken advantage of when my last 2 contracts signed with Comcast Business (2019 and 2022) state nothing about service continuing after termination is requested.  I would love to have a resolution to this today which would be to fully terminate my service and I'll need something in writing showing where service is terminated and no termination fees or additional bills are being charged (especially since the disconnect request stated there were $0 in termination fees which leads customers to understand that everything is resolved NOT that they'll be on the hook for additional service(s) they're not using or do not want).  Additionally, the fact that disconnection can only occur if an agreement is signed appears to potentially be another unfair or abusive practice (likely to cause injury to consumers which they cannot avoid or making things difficult for consumers to understand or control).

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Official Employee

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313 Messages

1 month ago

 

user_7925ea, Hi there! Thanks for taking the time to reach out. We will surely miss your business. This is definitely not the experience we like to hear about or how we want you to feel. You've come to the right place. Our team of experts is dedicated to resolving cancellation requests such as this over social media. We will do everything within our power to turn this around. Customers who provide notice of non-renewal (usually within 30 Days of the end of their then-current term) are subject to 30 days.  A customer has a right to provide non-renewal notice at any time during the contract term so long as services are not requested to be discontinued prior to the end of such term. Please feel free to check out the terms and conditions under section 4.3 at the following link here. (You can look over them here by clicking where it says Services Purchased on or after 4/1/2013:). If you feel that there has been an error we'd be glad to look into this for you via private message by clicking the "message" icon in the upper right page of the forum page. Once you click on that, input our shared handle Comcast Business to send us a private message.

 

New Member

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2 Messages

Direct message sent.  Also, I understand that Comcast reserves the right to change their prices "from time to time" but that doesn't explain away the fact that the practice itself is causing harm to customers that we are unable to reasonably avoid.  This is clearly seen with the vast amounts of complaints between your own forums and pretty much all other social media.  That being said, I did request to cancel my services within 30 days prior to the next billing cycle where a price change also happened to occur.