New Contributor
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2 Messages
PLEASE HELP
Comcast business internet is down for our location. The service technician outside of our building told us that this was a planned outage for weeks to allow a neighboring development to be connected. We were not notified by Comcast at all, the customer service team keeps calling it an unexpected outage but multiple techs working on this stated that this has been on their schedule for weeks.
Comcast is telling us that they do not have an ETA for the outage, it looks like it could be all day. We are an emergency transportation business with 30 employees in the office, we cannot operate all devices on the emergency backup, its made for EMERGENCIES, and 1-2 devices necessary to keep us running, not for the full team to be in office needing to connect.
I have been on the phone and chat with comcast customer service, not only have we gotten absolutely NO help, we have been treated rudely and without empathy given the unexpected situation. The supervisor we spoke to last should be fired, insanely unprofessional and unhelpful.
We have begged for them to do something, provide additional hotspots, contact the engineering team locally to assist. Nothing. Nobody left to escalate this to.
If we don't get an answer shortly, not only will we be leaving comcast but we will be pursuing legal action given their failure to notify us of planned service. We are a business, they are a business, the only way we operate together is through fair communication. Not notifying a business that they will be without service for planned maintenance is not only an obligation but a serious responsibility of a lifeline provider. People are waiting on the other end for the organs and medicines we deliver. It is incredible that not a single person at comcast has stepped up to do anything extra-ordinary given the circumstances.
Comcast_Richard
Official Employee
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41 Messages
2 days ago
Hi there, @Vupsetuser ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, I'm truly sorry for the inconvenience your business is experiencing with your service Please be assured you reached the right person to assist you. Can you please DM me your first and last name, business name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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Vupsetuser
New Contributor
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2 Messages
2 days ago
FYI - Concast_Richard did not help at all. Same canned responses you would get through chat or the foreign customer service line. We are just looking for 1 person at comcast to do the right thing and be an advocate for a long standing customer.
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user_ff683f
New Contributor
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1 Message
2 days ago
Comcast internet is down for my business location. It has been down since Saturday 6/7 and I was told that a technician was not available until 6/21. How am I supposed to run my business without internet for 15 days? This has happened before and a technician was available sooner, but it was a fuse down the road that had to be replaced that the technician was unable to fix. So another delay was due to that. I am beyond aggravated with the fact that I have no other internet options near me and Comcast does not understand the urgency of needing internet to keep my business running. They also refused to credit my bill for any down time.
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