Outages and low upload speeds

I would like to assist with the internet service concerns. Can you please reach out to us through private message with the name, address and phone number on the account? 

I tried that and received an error saying I had reached the limit of private messages for this account - and it's the first one I ever sent. WT?

Thank you for the information Jim. I have reviewed the previous visit. I do show that the technician stated that the issue was directly related to the internal equipment or wiring. Have you made any changes to the internal setup that would have impacted the services and saw no change? 

Customer number 

• Account Number

• Billing Address

  Service Address

   

  Contact: Jim

  Phone (main phone number not available at my workstation)
  Account telephone is - do not use it.

   

  Thanks, 

I spoke with a CSR on Thursday last who said your diagnostic equipment   reported "low signal levels," and set up the appointment. Before the tech could arrive, we had a four hour outage on Friday (sept 7). When the tech arrived on Monday, 10 Sept, he reported that the signal levels were "too high" and installed an attenuator. He never said that the signal level was the cause of our upload speed problem, and he never claimed that the attenuator would fix it.

We have made no changes to our network infrastructure between two weeks ago and this time.

I can schedule another technician to the location to further review the issues and concerns that you are experiencing. Would you like me to schedule someone? 

Please do schedule a technician. Thank you very much.

I can have a technician to the location today 9/13/18 between 1pm and 3pm. Would this work for you? 

Yes, thanks. I realize I'm replying late, so any time until 5, or any time tomorrow works, too.

They should be at the location soon. I will follow up and continue to check in to make certain that we get this resolved for you. 

You are fine. I actually pre-scheduled the appointment so that I would not lose the window. So I have that appointment scheduled for you. I am actually showing that they should be on site now. 

You rock! havne't heard from them yet, but the window's stll open.

Hello, I do show that the technician was out yesterday, but I am showing that he completed the order as he did not have access. Was there a device he could not get access to? 

Thanks Comast_Michelle,

I never heard from the technician. No text, no phone call. So I don't know who s/he asked for access, but it wasn't me. We're in a small office, I would have noticed if s/he had shown up.

We're 1430 Massachusetts Ave, Cambridge, MA 02138, Floor 5.

Best contact is 781 254 7537.

thanks again,