outage

We've been down since 1:30pm yesterday and still no resolution and the updates keep pushing back the restoration timeline. Working with a bandaid approach to keep our doors open.

Responses

Comcast_ThomasC

Official Employee

•

64 Messages

15 days ago

Hello, @user_256e40

We understand service interruptions can be tough on a business. You can access the Comcast Business Service Status Center to quickly check the status of your subscribed services. The Service Status Center detects the status of Business Internet, TV, Voice, Voice Mobility, and Business VoiceEdge services. Within the Service Status Center, you can also check the connection status of your Business Internet modem, learn about scheduled maintenance that may affect your service, and access tips and resources to help stay connected in the event of a service interruption.

If you’re experiencing a service interruption, sign up for an outage resolution notification in My Account to receive a text message when your service is restored. My Account users with the role of “Primary Manager” will also receive outage notifications so long as they have added their mobile number to their user profile. Likewise, Primary Managers will also automatically receive text messages notifying you of certain planned service interruptions resulting from Comcast Business network enhancements. Our Comcast Business Support Representatives are available to help 24 hours a day, 7 days a week at (800) 391-3000.

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