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Zsoldier

New Contributor

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3 Messages

Monday, July 11th, 2022 11:41 AM

Outage since July 8th 2022...and rant

Can I say how much I love that my internet service has been out for 3+ days at this point and that the outage page simply states an "Expected Resolution" of 
"We are working on it"...  Nothing else, no updates.  Oh but there is a scheduled maintenance on the July 14th that will enhance my currently not existent service.

Can I also say how annoying it is that I pay $100+ /month for 100Mbps/15Mbps service?  In Japan, I pay $60/month for 1Gbps synchronous up/down.

Question

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Updated 

2 years ago

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Comcast_Eva

Official Employee

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23 Messages

2 years ago

We apologize for the inconvenience. Feel free to send us a direct message and we can check into further details for you. 

 

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or https://comca.st/3kajO4e
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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