Ongoing issue with large packet delays and loss

Question

I have been seeing a persistent issue with large packet delays (8000ms+) and loss for almost two weeks. All of my observations are based on pinging my modem's immediate gateway (first hop away).  I use a dd-wrt NAT/router most of the time and run pings from a windows PC connected to via ethernet.  I have ruled out issues with my hardware by connecting a lapop directly to the modem to confirm the same behavior, having the national comcast support confirm pinging the modem from their side, and by running pings on the dd-wrt modem itself simultaneously. When I talk about loss it is pings that are truly lost or those delayed more than 2000ms. The behavior I see is intermittent in severity.  It has varied from 0.5% loss to 10% loss, with 1000ms+ delays occurring a similar rates during those times.  Periods of severity last for many hours at a time.  For example, yesterday I observe low severity loss occurring from ??am to ~12pm.  Then the issue was completely absent ~12pm to ~4pm.  Then the issue returned to low severity 4pm to ~7pm.  At 7pm it increased to extreme severity (unusable) and this persisted for hours. A nearly identical issue was occurring and resolved about 2 months ago.  At that time, I was informed that an address on a nearby street was identified as a source of noise and a trap put on it.  This completely corrected the issue. On the morning of 6/2, I observed Comcast technicians working at the junction box my cable is run from.  They explained that an adjacent address's cable had been cut by landscapers and they were repairing it.  They asked if our service was ok, and we had no complaints.  10pm that night is when I first began observing the new delay/loss problem. Since then, Comcast technicians have been out to check my the hardware at my property and the junction box multiple times.  They have used their TDR tester on my line from the box multiple times.  They have chased noisy houses in the area and put traps on them.  But these technicians tends to arrive during low or no severity periods, and the problem remains. I have been in contact with somebody described as the area supervisor and he has indicated that they want to help and been tolerant of my frequent communication on this issue (thank you!).  But I am getting concerned that they are out of ideas. Any suggestions on what I can do to help them help me resolve this completely? I have done some tests, like running pings from a customer 5 addresses away and on a different junction box -- this showed absolutely no issue while my address was seeing high severity loss/delays.  But my ability to pester other customers to let me run tests is very limited. Yesterday I adjusted my monitoring to run hrPing with timestamp logging continually so that I have a more objective history to point at.  But when high severity periods often occurr after hours I can't get technicians to come investigate... An example of my monitoring is in the spoiler tag below, showing the issue at low severity and then suddenly disappearing almost completely at 10:49am.  Based on prior experience I am expecting the issue to return at low severity around 4pm today (and steadily get worse).  The ... is where I elided hours of the same behavior.  I noted near the end where I have seen almost no issue for hours. Spoiler (Highlight to read)2015-06-11 22:51:55.476: -F pingtest.txt -qr 50 -t -T -s 500 x.x.x.xSource address is 192.168.1.65; using ICMP echo-request, ID=bc11Pinging x.x.x.x [x.x.x.x]with 32 bytes data (60 bytes IP):...2015-06-11 23:42:33.534: Timeout waiting for seq=17b92015-06-11 23:43:09.035: Timeout waiting for seq=17ff2015-06-11 23:43:26.050: From x.x.x.x: bytes=60 seq=1824 TTL=254 ID=5a1e time=1015.087ms2015-06-11 23:43:26.051: From x.x.x.x: bytes=60 seq=1825 TTL=254 ID=5a45 time=516.007ms2015-06-11 23:43:28.536: Timeout waiting for seq=18262015-06-11 23:43:50.036: Timeout waiting for seq=18522015-06-11 23:43:51.036: Timeout waiting for seq=18532015-06-11 23:43:51.036: Timeout waiting for seq=18542015-06-11 23:43:52.036: Timeout waiting for seq=18552015-06-11 23:43:52.036: Timeout waiting for seq=18562015-06-11 23:43:52.050: From x.x.x.x: bytes=60 SEQ=1859 TTL=254 ID=5fe8 time=514.929ms2015-06-11 23:43:53.036: Timeout waiting for seq=1857...2015-06-12 01:47:09.667: Timeout waiting for seq=52202015-06-12 01:47:21.167: Timeout waiting for seq=52382015-06-12 01:47:48.667: Timeout waiting for seq=526e2015-06-12 01:48:15.168: Timeout waiting for seq=52a42015-06-12 01:48:20.168: Timeout waiting for seq=52ae2015-06-12 01:48:51.669: Timeout waiting for seq=52ec2015-06-12 01:50:03.170: Timeout waiting for seq=537c2015-06-12 01:50:09.170: Timeout waiting for seq=53882015-06-12 01:50:38.671: Timeout waiting for seq=53c32015-06-12 01:51:06.671: Timeout waiting for seq=53fb2015-06-12 01:51:23.672: Timeout waiting for seq=541d2015-06-12 01:51:40.185: From x.x.x.x: bytes=60 SEQ=5441 TTL=254 ID=2ced time=514.271ms2015-06-12 01:51:41.172: Timeout waiting for seq=54402015-06-12 01:51:44.687: From x.x.x.x: bytes=60 SEQ=544a TTL=254 ID=2e91 time=515.933ms2015-06-12 01:51:46.172: Timeout waiting for seq=54492015-06-12 01:52:49.183: Timeout waiting for seq=54c8...2015-06-12 03:40:22.287: Timeout waiting for seq=87322015-06-12 03:40:53.787: Timeout waiting for seq=87702015-06-12 03:40:56.788: Timeout waiting for seq=87762015-06-12 03:41:09.788: Timeout waiting for seq=87902015-06-12 03:41:09.788: Timeout waiting for seq=87912015-06-12 03:41:11.287: Timeout waiting for seq=87922015-06-12 03:41:11.287: Timeout waiting for seq=87932015-06-12 03:41:13.287: Timeout waiting for seq=87962015-06-12 03:41:13.287: Timeout waiting for seq=87972015-06-12 03:41:13.287: Timeout waiting for seq=87982015-06-12 03:41:14.288: Timeout waiting for seq=87992015-06-12 03:41:14.288: Timeout waiting for seq=879a2015-06-12 03:41:14.303: From x.x.x.x: bytes=60 SEQ=879d TTL=254 ID=0f7a time=515.466ms2015-06-12 03:41:15.288: Timeout waiting for seq=879b2015-06-12 03:41:15.288: Timeout waiting for seq=879c2015-06-12 03:41:24.288: Timeout waiting for seq=87ad2015-06-12 03:42:22.289: Timeout waiting for seq=88212015-06-12 03:42:43.790: Timeout waiting for seq=884d2015-06-12 03:45:16.792: Timeout waiting for seq=897e2015-06-12 03:46:17.293: Timeout waiting for seq=89f62015-06-12 03:46:55.430: From x.x.x.x: bytes=60 SEQ=8a47 TTL=254 ID=7898 time=636.859ms2015-06-12 03:46:59.794: Timeout waiting for seq=8a4c2015-06-12 03:47:08.294: Timeout waiting for seq=8a5e2015-06-12 03:47:57.295: Timeout waiting for seq=8abe2015-06-12 03:48:37.796: Timeout waiting for seq=8b102015-06-12 03:49:09.297: Timeout waiting for seq=8b4f2015-06-12 03:50:29.297: Timeout waiting for seq=8bee...2015-06-12 06:33:12.471: Timeout waiting for seq=d8352015-06-12 06:33:59.471: Timeout waiting for seq=d8932015-06-12 06:38:36.976: Timeout waiting for seq=dabf2015-06-12 06:38:43.977: Timeout waiting for seq=dacc2015-06-12 06:41:48.979: Timeout waiting for seq=dc3e2015-06-12 06:42:55.981: Timeout waiting for seq=dcc42015-06-12 06:43:02.480: Timeout waiting for seq=dcd22015-06-12 06:43:36.981: Timeout waiting for seq=dd172015-06-12 06:44:16.982: Timeout waiting for seq=dd662015-06-12 06:44:47.482: Timeout waiting for seq=dda32015-06-12 06:44:52.001: From x.x.x.x: bytes=60 SEQ=ddb0 TTL=254 ID=6b64 time=518.047ms2015-06-12 06:44:53.483: Timeout waiting for seq=ddaf2015-06-12 06:45:30.984: Timeout waiting for seq=ddfb2015-06-12 06:46:08.984: Timeout waiting for seq=de462015-06-12 06:46:42.485: Timeout waiting for seq=de89...*** Issue continues for hours ***2015-06-12 08:52:05.617: Timeout waiting for seq=194f2015-06-12 08:52:08.617: Timeout waiting for seq=19562015-06-12 08:53:04.214: From x.x.x.x: bytes=60 seq=19ca TTL=254 ID=bdd6 time=95.697ms2015-06-12 08:53:57.620: Timeout waiting for seq=1a302015-06-12 08:54:18.120: Timeout waiting for seq=1a59...2015-06-12 09:01:37.628: Timeout waiting for seq=1dc82015-06-12 09:01:40.628: Timeout waiting for seq=1dce2015-06-12 09:02:12.684: From x.x.x.x: bytes=60 seq=1e13 TTL=254 ID=962f time=56.450ms2015-06-12 09:03:16.630: Timeout waiting for seq=1e8e2015-06-12 09:03:43.130: Timeout waiting for seq=1ec32015-06-12 09:04:09.631: Timeout waiting for seq=1ef92015-06-12 09:05:55.633: Timeout waiting for seq=1fcd2015-06-12 09:06:53.133: Timeout waiting for seq=20402015-06-12 09:08:01.135: Timeout waiting for seq=20c72015-06-12 09:09:08.636: Timeout waiting for seq=214e2015-06-12 09:09:08.636: Timeout waiting for seq=214f2015-06-12 09:09:09.636: Timeout waiting for seq=21502015-06-12 09:09:09.636: Timeout waiting for seq=21512015-06-12 09:09:10.636: Timeout waiting for seq=21522015-06-12 09:09:10.636: Timeout waiting for seq=21532015-06-12 09:09:10.658: From x.x.x.x: bytes=60 SEQ=2156 TTL=254 ID=1ed4 time=522.790ms2015-06-12 09:09:11.636: Timeout waiting for seq=21542015-06-12 09:09:11.636: Timeout waiting for seq=21552015-06-12 09:12:37.640: Timeout waiting for seq=22f02015-06-12 09:12:38.640: Timeout waiting for seq=22f22015-06-12 09:13:54.141: Timeout waiting for seq=23892015-06-12 09:21:28.149: Timeout waiting for seq=27152015-06-12 09:21:29.149: Timeout waiting for seq=27172015-06-12 09:22:18.150: Timeout waiting for seq=277a2015-06-12 09:24:26.652: Timeout waiting for seq=287a2015-06-12 09:27:00.655: Timeout waiting for seq=29ae2015-06-12 09:30:52.159: Timeout waiting for seq=2b7e2015-06-12 09:35:48.164: Timeout waiting for seq=2dce2015-06-12 09:35:49.164: Timeout waiting for seq=2dcf2015-06-12 09:38:42.667: Timeout waiting for seq=2f2b2015-06-12 09:39:23.668: Timeout waiting for seq=2f7c2015-06-12 09:42:29.691: From x.x.x.x: bytes=60 SEQ=30f4 TTL=254 ID=30ff time=520.188ms2015-06-12 09:42:30.171: Timeout waiting for seq=30f12015-06-12 09:42:30.171: Timeout waiting for seq=30f22015-06-12 09:42:31.171: Timeout waiting for seq=30f32015-06-12 09:42:47.671: Timeout waiting for seq=31142015-06-12 09:44:09.173: Timeout waiting for seq=31b72015-06-12 09:49:47.679: Timeout waiting for seq=345d2015-06-12 10:07:50.198: Timeout waiting for seq=3cd22015-06-12 10:49:14.242: Timeout waiting for seq=503a2015-06-12 10:49:15.242: Timeout waiting for seq=503b2015-06-12 10:49:15.242: Timeout waiting for seq=503c2015-06-12 10:49:16.242: Timeout waiting for seq=503d2015-06-12 10:49:16.242: Timeout waiting for seq=503e2015-06-12 10:49:17.242: Timeout waiting for seq=503f*** Nothing lost for 2 hours ***2015-06-12 12:33:11.015: Timeout waiting for seq=2d8e2015-06-12 12:33:11.015: Timeout waiting for seq=2d8f2015-06-12 12:33:12.015: Timeout waiting for seq=2d902015-06-12 12:33:13.015: Timeout waiting for seq=2d932015-06-12 12:33:14.015: Timeout waiting for seq=2d942015-06-12 12:33:14.015: Timeout waiting for seq=2d952015-06-12 12:33:15.015: Timeout waiting for seq=2d962015-06-12 12:33:15.015: Timeout waiting for seq=2d972015-06-12 12:33:15.813: From x.x.x.x: bytes=60 SEQ=2d9b TTL=254 ID=832c time=798.517ms2015-06-12 12:33:15.813: From x.x.x.x: bytes=60 seq=2d9c TTL=254 ID=8361 time=298.762ms2015-06-12 12:33:16.015: Timeout waiting for seq=2d982015-06-12 12:33:16.015: Timeout waiting for seq=2d992015-06-12 12:33:17.015: Timeout waiting for seq=2d9a2015-06-12 12:53:04.193: From x.x.x.x: bytes=60 seq=36e5 TTL=254 ID=bbd4 time=157.226ms2015-06-12 13:39:18.585: Timeout waiting for seq=4c8d2015-06-12 13:39:19.585: Timeout waiting for seq=4c8f2015-06-12 13:39:19.585: Timeout waiting for seq=4c902015-06-12 13:39:20.585: Timeout waiting for seq=4c912015-06-12 13:39:20.585: Timeout waiting for seq=4c922015-06-12 13:39:21.585: Timeout waiting for seq=4c932015-06-12 13:39:21.585: Timeout waiting for seq=4c942015-06-12 13:39:22.018: From x.x.x.x: bytes=60 SEQ=4c97 TTL=254 ID=fa1a time=933.352ms2015-06-12 13:39:22.018: From x.x.x.x: bytes=60 seq=4c98 TTL=254 ID=fa2f time=433.507ms2015-06-12 13:39:22.585: Timeout waiting for seq=4c952015-06-12 13:39:22.585: Timeout waiting for seq=4c96*** no other drops/delays as of 2:46 PM 6/12/20152015-06-11 22:51:55.476: -F pingtest.txt -qr 50 -t -T -s 500 x.x.x.xSource address is 192.168.1.65; using ICMP echo-request, ID=bc11Pinging x.x.x.x [x.x.x.x]with 32 bytes data (60 bytes IP):...2015-06-11 23:42:33.534: Timeout waiting for seq=17b92015-06-11 23:43:09.035: Timeout waiting for seq=17ff2015-06-11 23:43:26.050: From x.x.x.x: bytes=60 seq=1824 TTL=254 ID=5a1e time=1015.087ms2015-06-11 23:43:26.051: From x.x.x.x: bytes=60 seq=1825 TTL=254 ID=5a45 time=516.007ms2015-06-11 23:43:28.536: Timeout waiting for seq=18262015-06-11 23:43:50.036: Timeout waiting for seq=18522015-06-11 23:43:51.036: Timeout waiting for seq=18532015-06-11 23:43:51.036: Timeout waiting for seq=18542015-06-11 23:43:52.036: Timeout waiting for seq=18552015-06-11 23:43:52.036: Timeout waiting for seq=18562015-06-11 23:43:52.050: From x.x.x.x: bytes=60 SEQ=1859 TTL=254 ID=5fe8 time=514.929ms2015-06-11 23:43:53.036: Timeout waiting for seq=1857...2015-06-12 01:47:09.667: Timeout waiting for seq=52202015-06-12 01:47:21.167: Timeout waiting for seq=52382015-06-12 01:47:48.667: Timeout waiting for seq=526e2015-06-12 01:48:15.168: Timeout waiting for seq=52a42015-06-12 01:48:20.168: Timeout waiting for seq=52ae2015-06-12 01:48:51.669: Timeout waiting for seq=52ec2015-06-12 01:50:03.170: Timeout waiting for seq=537c2015-06-12 01:50:09.170: Timeout waiting for seq=53882015-06-12 01:50:38.671: Timeout waiting for seq=53c32015-06-12 01:51:06.671: Timeout waiting for seq=53fb2015-06-12 01:51:23.672: Timeout waiting for seq=541d2015-06-12 01:51:40.185: From x.x.x.x: bytes=60 SEQ=5441 TTL=254 ID=2ced time=514.271ms2015-06-12 01:51:41.172: Timeout waiting for seq=54402015-06-12 01:51:44.687: From x.x.x.x: bytes=60 SEQ=544a TTL=254 ID=2e91 time=515.933ms2015-06-12 01:51:46.172: Timeout waiting for seq=54492015-06-12 01:52:49.183: Timeout waiting for seq=54c8...2015-06-12 03:40:22.287: Timeout waiting for seq=87322015-06-12 03:40:53.787: Timeout waiting for seq=87702015-06-12 03:40:56.788: Timeout waiting for seq=87762015-06-12 03:41:09.788: Timeout waiting for seq=87902015-06-12 03:41:09.788: Timeout waiting for seq=87912015-06-12 03:41:11.287: Timeout waiting for seq=87922015-06-12 03:41:11.287: Timeout waiting for seq=87932015-06-12 03:41:13.287: Timeout waiting for seq=87962015-06-12 03:41:13.287: Timeout waiting for seq=87972015-06-12 03:41:13.287: Timeout waiting for seq=87982015-06-12 03:41:14.288: Timeout waiting for seq=87992015-06-12 03:41:14.288: Timeout waiting for seq=879a2015-06-12 03:41:14.303: From x.x.x.x: bytes=60 SEQ=879d TTL=254 ID=0f7a time=515.466ms2015-06-12 03:41:15.288: Timeout waiting for seq=879b2015-06-12 03:41:15.288: Timeout waiting for seq=879c2015-06-12 03:41:24.288: Timeout waiting for seq=87ad2015-06-12 03:42:22.289: Timeout waiting for seq=88212015-06-12 03:42:43.790: Timeout waiting for seq=884d2015-06-12 03:45:16.792: Timeout waiting for seq=897e2015-06-12 03:46:17.293: Timeout waiting for seq=89f62015-06-12 03:46:55.430: From x.x.x.x: bytes=60 SEQ=8a47 TTL=254 ID=7898 time=636.859ms2015-06-12 03:46:59.794: Timeout waiting for seq=8a4c2015-06-12 03:47:08.294: Timeout waiting for seq=8a5e2015-06-12 03:47:57.295: Timeout waiting for seq=8abe2015-06-12 03:48:37.796: Timeout waiting for seq=8b102015-06-12 03:49:09.297: Timeout waiting for seq=8b4f2015-06-12 03:50:29.297: Timeout waiting for seq=8bee...2015-06-12 06:33:12.471: Timeout waiting for seq=d8352015-06-12 06:33:59.471: Timeout waiting for seq=d8932015-06-12 06:38:36.976: Timeout waiting for seq=dabf2015-06-12 06:38:43.977: Timeout waiting for seq=dacc2015-06-12 06:41:48.979: Timeout waiting for seq=dc3e2015-06-12 06:42:55.981: Timeout waiting for seq=dcc42015-06-12 06:43:02.480: Timeout waiting for seq=dcd22015-06-12 06:43:36.981: Timeout waiting for seq=dd172015-06-12 06:44:16.982: Timeout waiting for seq=dd662015-06-12 06:44:47.482: Timeout waiting for seq=dda32015-06-12 06:44:52.001: From x.x.x.x: bytes=60 SEQ=ddb0 TTL=254 ID=6b64 time=518.047ms2015-06-12 06:44:53.483: Timeout waiting for seq=ddaf2015-06-12 06:45:30.984: Timeout waiting for seq=ddfb2015-06-12 06:46:08.984: Timeout waiting for seq=de462015-06-12 06:46:42.485: Timeout waiting for seq=de89...*** Issue continues for hours ***2015-06-12 08:52:05.617: Timeout waiting for seq=194f2015-06-12 08:52:08.617: Timeout waiting for seq=19562015-06-12 08:53:04.214: From x.x.x.x: bytes=60 seq=19ca TTL=254 ID=bdd6 time=95.697ms2015-06-12 08:53:57.620: Timeout waiting for seq=1a302015-06-12 08:54:18.120: Timeout waiting for seq=1a59...2015-06-12 09:01:37.628: Timeout waiting for seq=1dc82015-06-12 09:01:40.628: Timeout waiting for seq=1dce2015-06-12 09:02:12.684: From x.x.x.x: bytes=60 seq=1e13 TTL=254 ID=962f time=56.450ms2015-06-12 09:03:16.630: Timeout waiting for seq=1e8e2015-06-12 09:03:43.130: Timeout waiting for seq=1ec32015-06-12 09:04:09.631: Timeout waiting for seq=1ef92015-06-12 09:05:55.633: Timeout waiting for seq=1fcd2015-06-12 09:06:53.133: Timeout waiting for seq=20402015-06-12 09:08:01.135: Timeout waiting for seq=20c72015-06-12 09:09:08.636: Timeout waiting for seq=214e2015-06-12 09:09:08.636: Timeout waiting for seq=214f2015-06-12 09:09:09.636: Timeout waiting for seq=21502015-06-12 09:09:09.636: Timeout waiting for seq=21512015-06-12 09:09:10.636: Timeout waiting for seq=21522015-06-12 09:09:10.636: Timeout waiting for seq=21532015-06-12 09:09:10.658: From x.x.x.x: bytes=60 SEQ=2156 TTL=254 ID=1ed4 time=522.790ms2015-06-12 09:09:11.636: Timeout waiting for seq=21542015-06-12 09:09:11.636: Timeout waiting for seq=21552015-06-12 09:12:37.640: Timeout waiting for seq=22f02015-06-12 09:12:38.640: Timeout waiting for seq=22f22015-06-12 09:13:54.141: Timeout waiting for seq=23892015-06-12 09:21:28.149: Timeout waiting for seq=27152015-06-12 09:21:29.149: Timeout waiting for seq=27172015-06-12 09:22:18.150: Timeout waiting for seq=277a2015-06-12 09:24:26.652: Timeout waiting for seq=287a2015-06-12 09:27:00.655: Timeout waiting for seq=29ae2015-06-12 09:30:52.159: Timeout waiting for seq=2b7e2015-06-12 09:35:48.164: Timeout waiting for seq=2dce2015-06-12 09:35:49.164: Timeout waiting for seq=2dcf2015-06-12 09:38:42.667: Timeout waiting for seq=2f2b2015-06-12 09:39:23.668: Timeout waiting for seq=2f7c2015-06-12 09:42:29.691: From x.x.x.x: bytes=60 SEQ=30f4 TTL=254 ID=30ff time=520.188ms2015-06-12 09:42:30.171: Timeout waiting for seq=30f12015-06-12 09:42:30.171: Timeout waiting for seq=30f22015-06-12 09:42:31.171: Timeout waiting for seq=30f32015-06-12 09:42:47.671: Timeout waiting for seq=31142015-06-12 09:44:09.173: Timeout waiting for seq=31b72015-06-12 09:49:47.679: Timeout waiting for seq=345d2015-06-12 10:07:50.198: Timeout waiting for seq=3cd22015-06-12 10:49:14.242: Timeout waiting for seq=503a2015-06-12 10:49:15.242: Timeout waiting for seq=503b2015-06-12 10:49:15.242: Timeout waiting for seq=503c2015-06-12 10:49:16.242: Timeout waiting for seq=503d2015-06-12 10:49:16.242: Timeout waiting for seq=503e2015-06-12 10:49:17.242: Timeout waiting for seq=503f*** Nothing lost for 2 hours ***2015-06-12 12:33:11.015: Timeout waiting for seq=2d8e2015-06-12 12:33:11.015: Timeout waiting for seq=2d8f2015-06-12 12:33:12.015: Timeout waiting for seq=2d902015-06-12 12:33:13.015: Timeout waiting for seq=2d932015-06-12 12:33:14.015: Timeout waiting for seq=2d942015-06-12 12:33:14.015: Timeout waiting for seq=2d952015-06-12 12:33:15.015: Timeout waiting for seq=2d962015-06-12 12:33:15.015: Timeout waiting for seq=2d972015-06-12 12:33:15.813: From x.x.x.x: bytes=60 SEQ=2d9b TTL=254 ID=832c time=798.517ms2015-06-12 12:33:15.813: From x.x.x.x: bytes=60 seq=2d9c TTL=254 ID=8361 time=298.762ms2015-06-12 12:33:16.015: Timeout waiting for seq=2d982015-06-12 12:33:16.015: Timeout waiting for seq=2d992015-06-12 12:33:17.015: Timeout waiting for seq=2d9a2015-06-12 12:53:04.193: From x.x.x.x: bytes=60 seq=36e5 TTL=254 ID=bbd4 time=157.226ms2015-06-12 13:39:18.585: Timeout waiting for seq=4c8d2015-06-12 13:39:19.585: Timeout waiting for seq=4c8f2015-06-12 13:39:19.585: Timeout waiting for seq=4c902015-06-12 13:39:20.585: Timeout waiting for seq=4c912015-06-12 13:39:20.585: Timeout waiting for seq=4c922015-06-12 13:39:21.585: Timeout waiting for seq=4c932015-06-12 13:39:21.585: Timeout waiting for seq=4c942015-06-12 13:39:22.018: From x.x.x.x: bytes=60 SEQ=4c97 TTL=254 ID=fa1a time=933.352ms2015-06-12 13:39:22.018: From x.x.x.x: bytes=60 seq=4c98 TTL=254 ID=fa2f time=433.507ms2015-06-12 13:39:22.585: Timeout waiting for seq=4c952015-06-12 13:39:22.585: Timeout waiting for seq=4c96*** no other drops/delays as of 2:46 PM 6/12/2015 I understand the concept of noise ingress and that another customer could be impacting me, but it strains belief that this problem started on the same day there was a major disturbance at my junction box and is not related.  Even though the TDR test says my cable is fine, I have been asking them to run a very long temporary cable to be completely sure... One final note, the adjacent property owner informed me that this junction box was left open exposed to the element for some numbers of weeks.  She had been calling comcast repeatedly until they finally addressed it.  I don't know if these things are really supposed to protect their contents from the elements though.

sleepyneko · Answer

Seconds after 4pm, a burst of delays and loss.  I saw this in my hrPing results and the ping running on the router. What could possibly be causing interference at such a precise time??  Spoiler (Highlight to read)2015-06-12 13:39:22.585: Timeout waiting for seq=4c96*** Hours of no problem***2015-06-12 16:00:10.249: From x.x.x.x: bytes=60 SEQ=8e98 TTL=254 ID=8b8c time=515.022ms2015-06-12 16:00:11.734: Timeout waiting for seq=8e972015-06-12 16:00:12.735: Timeout waiting for seq=8e9a2015-06-12 16:00:13.735: Timeout waiting for seq=8e9b2015-06-12 16:00:13.735: Timeout waiting for seq=8e9c2015-06-12 16:00:14.735: Timeout waiting for seq=8e9d2015-06-12 16:00:14.735: Timeout waiting for seq=8e9e2015-06-12 16:00:15.735: Timeout waiting for seq=8e9f2015-06-12 16:00:15.735: Timeout waiting for seq=8ea02015-06-12 16:00:15.781: From x.x.x.x: bytes=60 SEQ=8ea3 TTL=254 ID=8cb3 time=546.198ms2015-06-12 16:00:16.735: Timeout waiting for seq=8ea12015-06-12 16:00:16.735: Timeout waiting for seq=8ea22015-06-12 16:00:18.735: Timeout waiting for seq=8ea52015-06-12 16:00:18.735: Timeout waiting for seq=8ea62015-06-12 16:00:19.735: Timeout waiting for seq=8ea72015-06-12 16:00:19.735: Timeout waiting for seq=8ea82015-06-12 16:00:20.735: Timeout waiting for seq=8ea92015-06-12 16:00:20.735: Timeout waiting for seq=8eaa2015-06-12 16:00:20.750: From x.x.x.x: bytes=60 SEQ=8ead TTL=254 ID=8e67 time=515.514ms2015-06-12 16:00:21.735: Timeout waiting for seq=8eab2015-06-12 16:00:21.735: Timeout waiting for seq=8eac2015-06-12 16:00:24.735: Timeout waiting for seq=8eb02015-06-12 16:00:24.735: Timeout waiting for seq=8eb12015-06-12 16:00:24.735: Timeout waiting for seq=8eb22015-06-12 16:00:25.735: Timeout waiting for seq=8eb32015-06-12 16:00:25.735: Timeout waiting for seq=8eb42015-06-12 16:00:25.767: From x.x.x.x: bytes=60 SEQ=8eb7 TTL=254 ID=8f7e time=532.055ms2015-06-12 16:00:26.735: Timeout waiting for seq=8eb52015-06-12 16:00:26.735: Timeout waiting for seq=8eb62015-06-12 16:00:28.735: Timeout waiting for seq=8eba2015-06-12 16:00:29.735: Timeout waiting for seq=8ebb2015-06-12 16:00:29.735: Timeout waiting for seq=8ebc2015-06-12 16:00:30.736: Timeout waiting for seq=8ebd2015-06-12 16:00:30.736: Timeout waiting for seq=8ebe2015-06-12 16:00:31.736: Timeout waiting for seq=8ebf2015-06-12 16:00:31.736: Timeout waiting for seq=8ec02015-06-12 16:00:34.235: Timeout waiting for seq=8ec32015-06-12 16:00:34.235: Timeout waiting for seq=8ec42015-06-12 16:00:35.235: Timeout waiting for seq=8ec52015-06-12 16:00:35.235: Timeout waiting for seq=8ec62015-06-12 16:00:35.538: From x.x.x.x: bytes=60 SEQ=8eca TTL=254 ID=91be time=803.236ms2015-06-12 16:00:35.538: From x.x.x.x: bytes=60 seq=8ecb TTL=254 ID=91f1 time=303.387ms2015-06-12 16:00:36.235: Timeout waiting for seq=8ec72015-06-12 16:00:36.235: Timeout waiting for seq=8ec82015-06-12 16:00:37.235: Timeout waiting for seq=8ec92015-06-12 13:39:22.585: Timeout waiting for seq=4c96*** Hours of no problem***2015-06-12 16:00:10.249: From x.x.x.x: bytes=60 SEQ=8e98 TTL=254 ID=8b8c time=515.022ms2015-06-12 16:00:11.734: Timeout waiting for seq=8e972015-06-12 16:00:12.735: Timeout waiting for seq=8e9a2015-06-12 16:00:13.735: Timeout waiting for seq=8e9b2015-06-12 16:00:13.735: Timeout waiting for seq=8e9c2015-06-12 16:00:14.735: Timeout waiting for seq=8e9d2015-06-12 16:00:14.735: Timeout waiting for seq=8e9e2015-06-12 16:00:15.735: Timeout waiting for seq=8e9f2015-06-12 16:00:15.735: Timeout waiting for seq=8ea02015-06-12 16:00:15.781: From x.x.x.x: bytes=60 SEQ=8ea3 TTL=254 ID=8cb3 time=546.198ms2015-06-12 16:00:16.735: Timeout waiting for seq=8ea12015-06-12 16:00:16.735: Timeout waiting for seq=8ea22015-06-12 16:00:18.735: Timeout waiting for seq=8ea52015-06-12 16:00:18.735: Timeout waiting for seq=8ea62015-06-12 16:00:19.735: Timeout waiting for seq=8ea72015-06-12 16:00:19.735: Timeout waiting for seq=8ea82015-06-12 16:00:20.735: Timeout waiting for seq=8ea92015-06-12 16:00:20.735: Timeout waiting for seq=8eaa2015-06-12 16:00:20.750: From x.x.x.x: bytes=60 SEQ=8ead TTL=254 ID=8e67 time=515.514ms2015-06-12 16:00:21.735: Timeout waiting for seq=8eab2015-06-12 16:00:21.735: Timeout waiting for seq=8eac2015-06-12 16:00:24.735: Timeout waiting for seq=8eb02015-06-12 16:00:24.735: Timeout waiting for seq=8eb12015-06-12 16:00:24.735: Timeout waiting for seq=8eb22015-06-12 16:00:25.735: Timeout waiting for seq=8eb32015-06-12 16:00:25.735: Timeout waiting for seq=8eb42015-06-12 16:00:25.767: From x.x.x.x: bytes=60 SEQ=8eb7 TTL=254 ID=8f7e time=532.055ms2015-06-12 16:00:26.735: Timeout waiting for seq=8eb52015-06-12 16:00:26.735: Timeout waiting for seq=8eb62015-06-12 16:00:28.735: Timeout waiting for seq=8eba2015-06-12 16:00:29.735: Timeout waiting for seq=8ebb2015-06-12 16:00:29.735: Timeout waiting for seq=8ebc2015-06-12 16:00:30.736: Timeout waiting for seq=8ebd2015-06-12 16:00:30.736: Timeout waiting for seq=8ebe2015-06-12 16:00:31.736: Timeout waiting for seq=8ebf2015-06-12 16:00:31.736: Timeout waiting for seq=8ec02015-06-12 16:00:34.235: Timeout waiting for seq=8ec32015-06-12 16:00:34.235: Timeout waiting for seq=8ec42015-06-12 16:00:35.235: Timeout waiting for seq=8ec52015-06-12 16:00:35.235: Timeout waiting for seq=8ec62015-06-12 16:00:35.538: From x.x.x.x: bytes=60 SEQ=8eca TTL=254 ID=91be time=803.236ms2015-06-12 16:00:35.538: From x.x.x.x: bytes=60 seq=8ecb TTL=254 ID=91f1 time=303.387ms2015-06-12 16:00:36.235: Timeout waiting for seq=8ec72015-06-12 16:00:36.235: Timeout waiting for seq=8ec82015-06-12 16:00:37.235: Timeout waiting for seq=8ec9

tmittelstaedt · Answer

What modem are you using?

If you are renting one, make them replace the modem with a new Cisco if you don't have one already.

They increased the number of channels on the cable. The old modems don't support all the channels so they are gradually replacing them as they need to. By channels I mean data channels not TV channels. That will eliminate the hardware as a potential source of trouble.

kbg222 · Answer

What do your results look like after running: http://netalyzr.icsi.berkeley.edu/ ?

sleepyneko · Answer

I had some kind of Ubee modem for a long time. While diagnosing the last noisy-customer issue 2 months ago, the tech replaced my modem with an Arris CM820A. These are intentionally the simpler modems without fancy features built into them (I manage NAT/wifi/etc from my own device), which is why I don't have a typical business modem.

Both the old and he new were Docsis 3.0 and I've never had any problem that was blamed on them.

I am a little surprised they haven't wanted to swap modem just to be sure. From my perspective it seems unlikely the problems is on my side (modem malfunction the same day people cutting/fixing things over by the box outside? really?). But I agree, after things being unusable last night I asked the next tech to bring a new modem and plan to run a temporarily line just to eliminate these fringe possibilities.

sleepyneko · Answer

Everything green other than some trivialities (ports etc).

At this moment the issue is not evident though, no serious latency/drops since 4pm when it had problems for 30 seconds. Maybe try the site again during heavy loss.

kbg222 · Answer

Can you tell me what the buffering measured as? I'm getting 1800ms of buffering on my downlink. =(

sleepyneko

Ongoing issue with large packet delays and loss

sleepyneko

tmittelstaedt

kbg222

sleepyneko

sleepyneko

kbg222