No internet connectivity, Backup LTE not working

Question

We have had a multi day service outage including the backup LTE system. When I call customer support, I get hung up on due to known outage. Isn’t the point of the backup LTE to ensure internet connectivity?

Comcast_JosephA · Answer

Hello, @Questioner, it's important we get your Connection Pro service working properly. I'm sorry you could not fall back on the LTE backup to get online during the interruption. Please send us a private message with your name, service address, and account number (or phone number) so we can take the right steps to get this resolved.

Questioner

No internet connectivity, Backup LTE not working

Comcast_JosephA