Need to unblock ports to allow Ring doorbell camera to operate.

Ring doorbell camera works fine when set up on home WiFi from a local fiber provider but when taken to workplace and installed on Comcast Business powered WAP, unit will not connect properly to the internet because open port requirements are not met. We have static IP assigned to WAP and gateway is in passthrough mode. No callback response from Tier 2 support - very frustrating.

See this article: https://ring.com/au/en/support/articles/xws8s/Protocols-and-Ports-Used-by-Ring-Devices

Responses

Comcast_Aldrik

Official Employee

•

31 Messages

24 days ago

Thank you for reaching out to us @lfihelpdesk! I see you mentioned this was escalated to Tier 2. I’d like to take a further look at the ticket sent to their team. Please send us a direct message with your full name, business name, full address, and last four digits of your account number or full phone number linked to the business account. To send a Direct Message:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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