New Contributor
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9 Messages
My Comcast Business is down too often, CB account dashboard is unable to load
This is the 2nd time this last 10 days it's gone down. Both times, and another time this year, the outage isn't reflected in the dashboard, and in fact rarely is until we are well into the outage. I need some type of credit because the amount of downtime this year during business hours is unaccaptable, along with the inaccurate reporting as far as service status.
Comcast_Janelle
Official Employee
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23 Messages
1 year ago
@user_8e4175 Thank you for reaching out on the Comcast Business Community Forums. We are happy to look into this for you. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "direct messaging" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_4fc4e0
New Contributor
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1 Message
1 year ago
im having the same issue and the answer seems to be "we dont know"
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user_8e4175
New Contributor
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9 Messages
1 year ago
Mine is down right now, the dashboard won't even load on a secondary connection. It looks like an error 500 from a rails application. What's worse is my internet is down constantly: second time this week, several times in the last 2 months, and many times this year. I'm calling ATT this weekend to see what they can do better. Nobody is ever able to do anything other than send a tech out, which costs money, or tell me that it's my internal network, when it's not, because the issue is spontaneous and persists even without routing hardware attached. This is unacceptable.
I'm very flustered that my internet is paid promptly every month, yet my connection is not business grade by any interpretation of the words, and any time I AM able to get in touch with someone I'm told my options are: Believe the falsehood that it's my internal network when I've ruled that out, or pay $150 to get a tech out here to tell me there's nothing they can do, because the issue magically is fixed before they get here.
4 hours down per day is -not- acceptable. This will be my business's last year with Comcast Business.
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user_8e4175
New Contributor
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9 Messages
1 year ago
Funny that this got posted despite yesterday me not accepting the terms and conditions to create an account. Today my internet is down yet again, so I found this page, literally through GOOGLE and I get here thinking "wow someone else too" and turns out it's my own post. What is going on over there?
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user_8e4175
New Contributor
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9 Messages
1 year ago
This forum is useless.
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