New Member
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1 Message
Move Service order process has stalled
I'm having an issue with a move service order I put in for our Internet a couple weeks ago. The rep told me they needed to do a site survey because there wasn't an active Comcast connection at the new address. I haven't heard anything back since then about scheduling the site survey, and when I called support the other day about the move service order they told me the order was cancelled... I then called and spoke to the rep who put in the order in the first place, and they said it was still pending but couldn't give me any more info. We absolutely need to get Internet service at our new location as soon as possible but it seems like nothing is being done to move the process forward. The new location has had Comcast Business Internet there in the past so I'm not sure why they couldn't just schedule the installation.
Comcast_Raf
Official Employee
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5 Messages
7 days ago
Good morning @user_ms3535, and thanks for taking the time to report your issues with getting internet installed. If you can send us a direct message with your name and address, we can look into what is causing the delay.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or go to https://forums.businesshelp.comcast.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
- As you are typing a drop-down list appears. Select "Comcast Business" from that list
- A "Comcast Business" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it"
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