Massive latency / packet loss in albuquerque during business hours

Greetings!

I have comcast business and since the start of pandemic we've experienced connectivity issues. At the advice of my account manager, i've *upgraded* our connected from 50/10 to 200/20 plan. My business was still experiencing significant issues so I decided to implement some monitoring. It is quite telling how at 8am every day I see connectivity data completely tank.

For today (1/11/2021) look at connectivity to both comcast.net and google DNS:

connectivity to comcast.netconnectivity to 8.8.8.8

Compare that with connectivity to my router's external interface and my WAN IP address:

Is there any way to actually have you folks compare this data to the monitoring you see on your end? Or to see the plan for node splits?

Responses

Comcast_JosephA

Official Employee

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276 Messages

4 years ago

Hi @abqmusic, and thank you for using the Comcast Business Support Forum to report your connectivity Issues. Thank you for sending those screenshots. We understand how important your services are, and we'd be happy to check your levels and compare them to what we see on our end to see how we can help. Please click on my handle (Comcast_Che) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc.), and the phone or account number?

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