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New Member

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3 Messages

Wednesday, January 17th, 2024 12:13 AM

Many, many "conection reset" errors. Is Comcast throttling me?

I've had Comcast Business Internet ever since the start of COVID.  Lately I've been getting a huge number of "connection reset" errors while web browsing.  Is Comcast throttling me?  I seem to recall their throttling mechanism of choice was sending out RSET packets, which would match this behavior.

Official Employee

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34 Messages

11 months ago

@pstemari Comcast is fully committed to an Open Internet and we do not and will not block, throttle or discriminate against lawful content on the Internet. It definitely sounds like you are running into some internet issues, and our team is here to help troubleshoot this! Are you having issues accessing all websites, or only certain websites? Are all the devices connected to the internet running into a similar connection issues, or do you find that only one device is impacted? Are you using WiFi for your connection, or ethernet?

New Member

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3 Messages

All devices, all websites, and both WiFi and wired Ethernet.

This is driving me nuts.

Official Employee

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52 Messages

Thank you for confirming that @pstemari. May I ask what troubleshooting steps you have tried so far for example, have you tried resetting your modem?