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Internet Constantly Dropping
I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. Well guess what I have bought multiple modems and still have the same issue. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. I'm tired of calling customer service to be told "your modem is bad" when its actually a line issue. How do I get any actual help? It is hard to pay for a service I am not receiving.
Below is the event log from my modem if that helps:
Thu Jan 01 02:54:59 1970 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 02:55:20 1970 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 02:56:28 1970 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Jan 01 02:56:50 1970 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Sun Mar 24 18:29:18 2019 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 25 14:23:16 2019 5 RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 25 14:23:17 2019 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 25 14:23:17 2019 5 RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Mon Mar 25 17:21:33 2019 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 27 21:59:46 2019 5 RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 27 21:59:47 2019 3 SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Wed Mar 27 21:59:47 2019 5 RCS Partial Service;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 02:15:51 2019 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 02:16:35 2019 3 Ranging Request Retries exhausted;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 02:16:35 2019 3 Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 02:16:35 2019 3 No Ranging Response received - T3 time-out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 02:20:47 2019 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 02:23:35 2019 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 10:22:22 2019 3 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
Thu Mar 28 10:27:47 2019 6 TLV-11 - unrecognized OID;CM-MAC=d4:0a:a9:56:6f:7f;CMTS-MAC=00:01:5c:9e:98:61;CM-QOS=1.1;CM-VER=3.0;
CCMichaelM
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226 Messages
6 years ago
Thanks for visiting our Comcast Business Support Forums, behrconstruction.
Sounds like you've had a frustrating experience with us. I apologize for that. You've come to the right place though. Send me a private message by clicking my name and selecting "send this user a private message" on the right side of my profile. I'll be more than happy to help you get to the bottom of the issue with your connections.
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