Connectivity

Connectivity and managing Your Comcast Business network

Internet connection off

We have been experiencing connectivity issues since October 1st. The Internet connectivity is down almost everyday We have to reboot the router at least 3 times daily. Could you please help with this issue.

I called customer service and they said they will charge me for coming over there to check. I think the modem is old and need to be replaced

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CC_Jay

Contributor

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15 Messages

3 years ago

Hi there, @user_e825bf. We can help look into your connection issues.

Please send us a direct message with your full name, business name, full address, and phone number.

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon in the top right corner

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there

• - As you are typing a drop-down list appears. Select "Comcast Business" from that list

• - An "Comcast Business" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it.

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