New Contributor
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12 Messages
Inconsistent Upload speeds
Long story short, we recently switched to Comcast business from residential because not a single tech on that side was able to remedy my issue with inconsistent upload speed. I work from home as a full time content creator on twitch, youtube and facebook. My streams drop out 5-10 times in a 2-3 hour window and this incredibly frustrating. It worked okay for the few 2 days or so, and now we are right back to where I started before even getting business class. I'm at my wits end with this, I can't get another ISP because fiber is not active here yet. I'm desperate, I need someone to once and for all fix my issue, we are paying for the 500 down/200 up speeds and my speed on the downstream is fine, it's always working as it should but the upstream is absolutely horrible. Sometimes it is okay but most times it is not. It'll shoot up to 180mbps then drop down all the way as far as 0.09mbps. I need someone to fix this, now, today, at this very moment, thanks for reading.
Comcast_ThomasD
Official Employee
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29 Messages
1 month ago
Thank you for taking the time to reach out to us on our Business forums. Let's get the upload fluctuation you've been experiencing figured out and fixed. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_338ef3
New Contributor
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12 Messages
1 month ago
Just an update for anyone who comes across this, I am now having to wait another 36 hours (as of this writing) for scheduled maintenance and a technician visit. As of the writing of this post, my upload speed is reaching just below 5mbps. I am paying more money for less speeds and even worse service, I'm stuck because NO OTHER company offers high speed internet where I live. I will update this post again as soon as possible.
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user_338ef3
New Contributor
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12 Messages
1 month ago
Techs were in the area since 9am today. Outages were on and off and I'm happy to report that my speeds are currently 220+maps upstream! I have one more tech coming out tomorrow to verify that all work is completed near me, I will update this thread once that is complete!
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user_338ef3
New Contributor
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12 Messages
1 month ago
Techs are back out here again today, unfortunately I was not able to stream last night, they didn't get done working until after 7pm. I believe they're still here working because service was in and out (with notice via the App) until 1145am. My upload speeds as of now are topping out at 23.5mbps consistently, which is a start so I'm hoping that they remove the cap soon and I get my 200mbps back soon. Will follow up with another update after the tech visit tonight.
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user_338ef3
New Contributor
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12 Messages
1 month ago
Quick update, the issue with the upstream was that a local "plant node" was damaged, mostly due to the hurricanes down here in the south. After 10 days of chatting with support and getting techs and maintenance to look into the problem, I am finally able to stream per normal. My signal to noise ratio on the upstream was around 27-28 and it needs to be closer to 35, also make sure that any tech that works on your line, from the tap to your house, they remove any attenuators because those also cause issues with upstream! If there are anymore updates I will post them here, if nothing else happens then my internet is working FINALLY after 18 months and a change to business class internet!
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user_338ef3
New Contributor
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12 Messages
1 month ago
Internet issues have been fixed, from broken lines, non-functioning nodes and an issue with a local "plant" my upstream issues have all been resolved and customer support even credited me this month due to the issues and inconvenience!
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