Connectivity

Connectivity and managing Your Comcast Business network

I can't access security edge when I'm the primary manager

Hello:

I cannot access the security edge due to not the primary manager (I am the primary manager). Can someone help resolve?

Thanks!

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Comcast_Peter

Official Employee

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35 Messages

13 days ago

summery081002 Thanks for letting us know. Here is a great link that might be of help. https://business.comcast.com/support/article/internet/securityedge-portal-access Note: If you do not see the link or are unable to access the Comcast Business SecurityEdge subscriber portal, please contact Business Customer Support at 1-800-391-3000.

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summery081002

New Member

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2 Messages

Thank you. I'm still getting the error. I talked to Comcast on Friday, and they said to give it 72 hours before a response can be given. The customer service person advised me that the issue was sent to the team that handles that. She did advise that it may take longer due to the holiday weekend. I was checking to see if it's a computer setting that I could be missing, but I've tried it on all three of my computers with no success. Thank you for responding though.

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13 days ago

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Comcast_Demitrius

Official Employee

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23 Messages

You're most welcome @summery081002! Please keep us up to date on the request.

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13 days ago

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