Horrible Service!!

Coorzman, with outsourced services for communication service there has historically been an alignment issue in regard to coordination, communication and satisfaction. Most businesses host their e-mail in-house, or do not bundle it with other services (Webhost hosts docs, E-mail providers host the mails.)

Because they host it doesn't mean you're not responsible for making sure coordination is clarified. Was this done as I'm having trouble seeing how the members of the forum can help without a question so I'm just offering a suggestion to try to better coordinate with your services for changes, disconnects etc.

A migration like this should have been near seemless. I imagine there was a hiccup along the way. I agree with Samuel, you should be using an outside source. Google Apps for Business would likely do you well. Though, that doesn't make the outage anymore for OK. 

Our comcast business account has the hosted exchange email services with it.  While I completly agree with using a 3rd party for email services, if we're paying for the service with Comcast then spending the extra money elsewhere doesn't make sense.

I was just extremly disappointed with the lack of communication.  There was no notice it was coming, our connectivity dropped right in the middle of the work day.  I had to login to our business portal to find out our service was being upgraded.

I work part time for this company and my full time job I manage a global email system.  I would have been fired on the spot if I would have handled a migration like this and my "customers" aren't paying for their email service.