Help, Weekly Outage

Comcast is of zero help. For the last several weeks, we have at least one day where there is no signal to the modem. Resetting it does nothing. Magically the signal will come back after being out all day. Zero work happens on these days with no connectivity or phones. Calls in generate trouble tickets that are of zero help, because they close each ticket after each call with NO notes for the next clueless advisor that asks for the same information over and over.

Responses

Comcast_Joe

Official Employee

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14 Messages

1 year ago

@user_f6f3ad We understand the importance of a consistent connection. Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

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user_f6f3ad

New Contributor

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3 Messages

None of what you typed as of any help. The imbedded link in your message does not work. It just gives a 404 error. When I go to type in Xfinity support from the pencil and paper icon, there is no Xfinity support option. Is this some sort of outdated response or was this an actual Comcast representative??

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1 year ago

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Comcast_Joe

Official Employee

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14 Messages

@user_f6f3ad I do see that you were able to send a DM. I will reach out to you there shortly.

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1 year ago

0