New Member
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3 Messages
Hello Comcast, anyone there
We have had problems for more than a week now and reading your business promise on YOUR WEBSITE, your promise to us is laughable at this point. More than 20 phone calls, 5 emails to you guys about our issues and the fact that we are paying you four times what we previously paid for internet and I cannot get anyone to contact, call me, email me. Our customers have not been able to use the services we pay you for and no one seems to have a number I can call, you have given me over the phone numbers to call that are no longer in service. I have contacted Connie Palmore who we set up this account with. No one has reached out to me about our problems and NO ONE has offered one ounce of help to us over the phone. So where is your committment to service and where is the importance as you state on your business website. I feel neglected, and feel as if you are taking advantage of us as business services. This effectively breaks the contract we have signed with you for service as there is no service!!!!!!!!!! there is nothing. We have no link on our box coming into the building and the internet comes in and out without notice, it's stalls all food ordering, customer payments, the list goes on and on. 5 emails this week and no one contacts me. What is going on with comcast?????????????? where are you guys and what are you doing because you are certainly not providing good service to us.
train_wreck
Gold Problem solver
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610 Messages
10 years ago
I understand your frustration, but spamming the forum with identical posts is only serving to make helping you harder for the good folks (like me :)) who are trying to provide assistance here.
In case you aren't aware, the business class support phone number is 1-800-391-3000. Selecting options 1,1,4 takes you to technical support. Keep in mind that the person you named who "set up the account" was likely a sales person, and is only responsible for making sales, not for support. In addition to the phone number, you can also send an IM to any of the red "Comcast_" users on this forum; they are both forum moderators and support reps, and they have higher access to internal Comcast departments (such as billing, line maintenance, etc) than Tier-1 phone reps.
You could also try explaining your issues in detail here, so that we may publicly help troubleshoot.
Good luck 🙂
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agent454
New Member
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3 Messages
10 years ago
I am not sure you do understand my frustration. More than 30 phone calls this week, more than 5 emails now asking for help. Contacted the salesperson who said she would address, and has not. So my friend I will continue to email Tom K's office explaining my situation, and will continue to post here. Every single time I have called these numbers you have listed not one person could help me, they give me more phone numbers to call, tell me they are not available to help me. A few of the actual numbers given to me are no longer in service. I have a college degree, I have two full time jobs, and am a Notary Public. I know how to politely ask for help but it's been a week and still nothing from Comcast. I will also send your response to Tom K's office. I very plainly and clearly DO NOT HAVE internet that is reliable. You force business customers to pay for services they don't need like TV, we don't use it. We barely need the phone line if at all. I need fast internet and the public wi fi access we have is not usable and does not work at all. The private network for my POS system that my business relys on comes in and out at different points in the day. We cannot place orders, we cannot give customers receipts or checks to pay for what they have ordered. The link light on the box that comes directlly from the street goes on and off all day long. There is no link!!!!!!! we don't have access. We pay four times what we used to pay for basic internet service and evidently I do have to resort to making multiple multiple multiple entries here to get anyone's attention. After a week of trying through the channels that you are suggesting I still have nothing. Why on earth is it so hard for someone to reach out to me personally to fix this. I am not willing to spend anymore time on the phone with you guys for on average an hour to be told that I need to call someone else, which then also leads to nothing. So either there is someone that can help me fix this or there is not. It's simple and straight forward. I need internet for my business and effectively Comcast is breaking the contract by not offering that. I guess I should be thankful that at least you responded to me? and I guess I should be thankful to take direction as to how to behave online from you? but where does the rubber hit the road. When can I actually talk to someone about the problem that I have here. This is madness,,,,,,,,,,,,,,,,,,,,,,, and we are paying a premium for it.
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train_wreck
Gold Problem solver
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610 Messages
10 years ago
Keep in mind, I am not a Comcast employee. I am just a customer trying to help others.
You say say that a "link light" on the box coming in from the street periodically goes on and off... what is the model number of this box? And what is the link light labeled?
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