Connectivity
Connectivity and managing Your Comcast Business network
New problem solver
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10 Messages
Friday, January 18th, 2019
gateway is pining my mail server on port 110
My new comcast business gateway seems like its bored. It's pining my pop3 server once every minute.
When I login to the firewal the option to Disable Gateway Smart Packet Detection it is not available to me.
excerpt from pop3 log:
Question
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Updated
7 years ago
2.2K
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Responses
Accepted Solution
nutmeg
New problem solver
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10 Messages
7 years ago
resolved.
pop3 client was not able to connect from local network branch. this shows up in the mail server pop3.log as a connection from the gateway. Added static route to the router after the cradelpoint so it could find the class A branch. 32.215.187.240 255.255.255.248 192.168.0.128
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user_Claude
Official Employee
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56 Messages
7 years ago
Sorry that you are having this problem, I do see you've recently updated your RDNS settings. However, I can look closer at this for you. The option is under IPv4 firewall. It should be enabled already.
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nutmeg
New problem solver
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10 Messages
7 years ago
customer might not be able to change this setting, it wont toggle.
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user_Claude
Official Employee
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56 Messages
7 years ago
Let's take a closer look at this, please send a private message to troubleshoot this further.
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CCMichaelM
Problem solver
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226 Messages
7 years ago
I'm glad you were able to resolve your issue. I hope you do not mind but, I noticed your initial reply displayed some sensitive information about your account. I went ahead and removed your static IP info. I also noticed that you reached out about our Cradle Points. If you'd like, I can assist you with all of your Comcast Business questions! Just private message me your full name, address and, the phone number listed on your account for assistance.
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