New problem solver
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16 Posts
Dropped Connection
We run and online gaming business from our home. To ensure proper speed and bandwidth. We upgraded to Comcast Business Class (expensive). For the past two nights between 9:30 and 10:30 pm central time, we had several hundred customer online when we started to drop frames. Within 60 seconds, the connection was gone. With several calls to Comacst Business Support and rebooting the modem, it would come up briefly but was not stable. I gave up and went to bed. Bottom line, several hundred customers lost including lost revenue. Comcast cannot send a tech to my house until Thursday, 6 days after the event occurred.
Any suggestions from Comcast would be appreciated.
Community Accepted Solution
anolte
New problem solver
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16 Posts
13 years ago
I just posted a similar issue. It is not just you.
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Community Accepted Solution
anolte
New problem solver
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16 Posts
13 years ago
6:45 tonight. Hard down again.
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madhusudhan
Visitor
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4 Posts
13 years ago
testing madhu
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anolte
New problem solver
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16 Posts
13 years ago
Tech is scheduled to be here at 9 am in the morning.
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Community Accepted Solution
anolte
New problem solver
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16 Posts
13 years ago
8:00 pm Central Time and guess what. My Business Class Service is down several time during peak hours. The tech also came out this morning at 11, stayed 5 minutes, said he had to go elsewhere to correct the problem and I never heard bad from him.
Here I sit on night 6 and the connection goes up and down. Hello AT&T
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CC_John
Retired Employee
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1.9K Posts
13 years ago
Welcome Anolte. We followed up with the local market and your service call has been rescheduled for today. Please let us know if the issue persist after the service call.
Thank You
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anolte
New problem solver
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16 Posts
13 years ago
8:20 central time and this is the fifth night that our business class internet has gone down. Again, lost customers and lost revenue!!!!! Tech will be here at 9 in the morning. WHAT A DRILL!!!!!
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anolte
New problem solver
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16 Posts
13 years ago
Business Class up and down several times since 8:20. We may just have to close for the day. What a mess!
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poed
New Member
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5 Posts
13 years ago
Plan on it going forever.
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