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user_1ad4ad

New Member

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1 Message

Friday, December 9th, 2022 4:17 PM

Disconnect issues for my account

Closed our business back in September.  Returned our equipment in October but we continue to get bills.  I've called support 3 or 4 times and keep being told there are termination fees for our account.  I never signed any contract (previous business owner had done so) so after getting a copy of that contract I do not see mentioned of any early termination fees anywhere in that contract.  We've close our business, why is this so difficult?  Why would Comcast look to extort hundred of dollars from a business that is closed?  I could see if we switch vendors mid contract but we closed.  Who can help me?  The Customer Retention team only seems to care about charging us termination fees and not helping us.

Question

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Updated 

2 years ago

55

1

Comcast_Kei

Official Employee

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32 Messages

2 years ago

Hi @user_1ad4ad, Thanks for reaching out about those fees. We can definitely review your account to help! Calling in multiple times is not the expereince we want for you. Please send our team a direct message with your full name and full address so that we can research your concerns further. 
To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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