Connectivity
Connectivity and managing Your Comcast Business network
New Contributor
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4 Messages
Friday, December 31st, 2021 3:29 PM
disable security edge
recently upgraded to 300mbit service and someone arbitrarily added this security edge service. I need to have it disabled.
Question
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Updated
3 years ago
494
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Responses
user_f72e3c
New Contributor
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1 Message
3 years ago
I have the same issue. I tried calling in to have it changed and the tech told me to call back Monday. It is causing huge issues. How can I have it disabled?
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HomeNetworkEngineer
New Contributor
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1 Message
3 years ago
Same here; it is interfering with DNS operations on my static addresses. I've disabled all I can find in the web portal and on the device and it's still apparently intercepting DNS queries.
Edit to add:
Appears to be fixed.
A chat with Comcast Business support directed me to call the Comcast Business support number (1-800-391-3000) during business hours.
The first person I spoke with forwarded me to a tech who disabled Security Edge in the router which immediately resolved the DNS interference.
The tech I spoke with said that this would be persistent and should survive a power cycle but would revert if I factory-reset the router; I haven't yet tested a power cycle (but will update this post when I have).
Edit 2: the disable of Security Edge persisted across a power cycle as promised.
(edited)
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user_88b9d8
New Contributor
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4 Messages
3 years ago
This appears to have somehow been re-enabled. I've been getting spammed with about a dozen 'securityedge' email alerts every day.
Can you please disable security edge for me?
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