Constant Connection Losses Increasing In Downtime

Daily Internet Outages is not acceptable. We own a very busy restaurant that opened 8 months ago. Lunch is our busiest time, ringing 80+ sales in 2 hours - this is usually the time when the internet crashes. Someone please figure out the problem. You courted us for 6 months to get our business and now we have to put up with this??? Think again.......

Same story that it was the last time we had these same problems, regular occurances that go away for awhile then pop back up.  We were told once again that 1) our area is overloaded, I think they said 97% capacity and 2) they know the problem and are still working to fix it (2 years or so in the process I guess).  We are currently exploring what our other options are for internet and phone services.  Its really, really sad to have to switch down to DSL for stability and lose some of the speed but slow and stable is much better than fast but unreliable.  Hopefully they come back to us with a permanent solution otherwise we will have to make some changes.  We cannot have credit card machines and Inventory software going on and offine randomly throughout the day.

Tech was out, decided to replace the Gateway.  New gateway worked for a couple of days.  Then were down twice yesterday, only about 8-10 minutes each time though.  No downtime so far today.  Residential service is still up and down in the area.  They better get the lines dropped soon, several other businesses have already begun shopping their internet services around.  We will be too, if they don't get this straightened out.  What is really bad is our owner lives a few blocks away and his residential is off more than its on right now.   He is getting double frustrated with it.

So far the new Gateway has simply sped up the downtime.  Instead of being down 30+ min a couple of times a day, we are down <5 min several times a day.  Been kicked off at least 4 times this morning, but never more than a minute or two.  Just long enough to require me to reload a page or refresh.  We are hoping that the new line gets dropped in the next 2 weeks.  Otherwise we have reached our max frustration with this mess.

Well we received a $100 credit in July for the completely useless service we received April, May, June and July.  They said that was "all that they could over the phone".  Fine, fix the problem credit us a $100.  At least at the end of July they found a competent tech that explained the problem, dropped in the new line from the working box outside and problem was solved.  No issues all of August.  Get the August bill, got with a $100 service visit fee!  Took away the credit they gave us for the 4 months of absolute garbage service that was due to their own capacity issues NOT OURS!.  Call today to check on the service visit charges.  Got a gentlemen right away, great!  Speaking with him explaining the reason for the call, and BAM service quits.  Lose internet and phone, have to call back on mobile phone.  Finally get through to a lady who informs me that basically Comcast doesn't work for free.  The service charge is for the inside work connecting the new line, THAT THEY HAD TO RUN because they old line was at capcaity resulting in basically useless service for the previous 4 months.   WTH?  Comcast Business does not give two ------ about your business.  DO NOT count on that service for business to run your phones, email, website sales, charge card processing, etc.  Sad, we used to have good, LOCAL business sales reps that cared about your business and would work for you to fix these problems before they became problems.   This opens the door for the new Fiber Optic provdiers moving in for sure.  VERY DISAPPOINTED long time business customer.   Service has been up and down all morning now and its taken an hour to get this post to go through

Hello ssc1952,

Please see your private messages for an update on your case.