Connection Pro setup information

We just had connection pro installed last week. The technician left no documentation (except for the UPS). If I go to the Connection Pro portal from Business.Comcast.Com (my account, Connection Pro, Manage Connection Pro), I get the following screen:

Annotation 2019-12-03 094649.png

I am trying to ascertain why it says that broadband is unavailable. I am assuming that is my regular Comcast Business Internet connection. It is working as I type this. Or does this mean that the Connection Pro device does not know it s status? Is there any customer documention on the service and how to integrate it (for lack of a better word) with our existing service and LAN? The few links I've seen in the forum when I search for Connection Pro seem to be dead.

Thanks.

Responses

ELogsdon

New Contributor

•

5 Messages

6 years ago

Is anybody home?

0

MediumSizedCustomer

New Contributor

•

3 Messages

3 years ago

I have the same issue. No documentation left by the install technician. What was your outcome?

0

KI

KFD-IT

New Contributor

•

1 Message

1 month ago

The same problem... five and three years later. I see our "LTE BACKUP" available on devices as a Wi-Fi connection but have no idea where to find the password. This is probably a waste of time since I don't see any responses to questions several years old.

However, can anyone tell me where I can find the credentials to use the Connection Pro/ backup LTE Wi-Fi?

1

0

Comcast_Paula

Official Employee

•

28 Messages

Hello KFD-IT! Thanks for reaching out to us for help in our Comcast Business Forums. I'm sorry that you were not able to access the back-up network credentials. I know how valuable this information is for when the backup is needed.
Those details should be available in My account, but if they are not showing I would be happy to help out and make sure that you have them in case the back-up is needed. If you expand the back-up ready section, what details are available?

Like

Reply

1 month ago

0