Connectivity
Connectivity and managing Your Comcast Business network
New Contributor
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5 Messages
Tuesday, February 26th, 2019 10:00 AM
Connection Pro Cradlepoint - Documentation
Is there any setup documenation from Comcast on setting up the cellular failover Cradlepoint solution? The installer did not provide any further info.
Question
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Updated
2 years ago
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CC_Gina
Gold Problem solver
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421 Messages
6 years ago
Hey simplysmitten! The failover should have been setup during the install. If you follow these instructions, does Backup Ready show as Connected? https://business.comcast.com/support/internet/manage-connection-pro-online/
(edited)
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CC_Gina
Gold Problem solver
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421 Messages
6 years ago
Hmm, those are great questions and actually I did find the user guide for the Connection Pro system, which I have attached. If all of that looks like it's good on your side, the next step I would recommend is to reach out to Cradlepoint or your IT person (whichever is the most applicable), so they can take a look at the premised equipment setup.
1 Attachment
Connection Pro User Guide.pdf - Shortcut.zip
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simplysmitten
New Contributor
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5 Messages
6 years ago
It shows as Standby, the wifi is connected. I checked failover data stats, and it did kick in today for 10 minutes, although the office was reporting an outage. It should failover with the same SSID/password, etc. as the primary, correct? Just a different medium for connectivity?
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simplysmitten
New Contributor
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5 Messages
6 years ago
The attachment was of a shortcut to the PDF. I'm not sure why I should reach out to Cradlepoint since it should have been tested and verified when installed.
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CC_Anisa
Problem solver
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348 Messages
6 years ago
At this time, you would need to reach out to IT in order to set that up.
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simplysmitten
New Contributor
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5 Messages
6 years ago
IT as in whom? Comcast Technical Support?
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Comcast_Ken
Official Employee
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128 Messages
6 years ago
simplysmitten, I think Anisa was referring to your personal IT support.
But, via the Comcast business portal, you should be able to see the cellular failover data usage report and export the report as necessary. It should already be set up via your Business account if you subscribe to connection pro. Here is the order flow:
Yes, I believe so. I can double check your account to check. Just send me a private message.
KenF
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mtimmy
New Member
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1 Message
5 years ago
Comcast cs please help me on this with a PM
I have comcast business with connection pro
I need static IP (LAN for my computers but not DHCP for LAN)
my comcast service is dynamic ip.
this is how it is connected.
Comcast modem with 10.1.10.x network --->>>>> cradle point WAN ( the ip became 192.165.x.x which I don't mind).. ----> the business 20 port cisco switch (NO dhcp just a switch)... -----> computers/ printers/tablets/phones.... .....I want each computer to have their own static ip at 192.165.x.x or 10.1.10.x,, I am unable to access the admin page at the cradle point to set up a LAN DHCP and LAN static ip setting ...... I do not want to put another OWN router behind the Cradle point for my LAN... please advise how can I access the admin page for cradle point to set up my own LAN network.
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CC_Anisa
Problem solver
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348 Messages
5 years ago
Hi there, thanks so much for taking the time to reach out to the Digital Care Team. Can you confirm your name, the full address, and phone number?
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confab
New Member
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1 Message
5 years ago
Just had Connection Pro setup at my office. Comcast Tier 2 support has to setup the IP Scheme in the Cradlepoint, the user has no access.
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ComcastBiz_Support
Administrator
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261 Messages
5 years ago
Hi and thank you for reaching out about the trouble accessing the Cradlepoint. I'd be glad to look further into this for you; can you please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can help.
-Gina
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SuperTechDvS
New Contributor
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1 Message
3 years ago
All we need is a simple doc on how to setup Connection Pro and I don't see anything. The tech disconnected it on the last visit.
-Darren IT Support
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hokie21
New Contributor
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2 Messages
3 years ago
I asked for that as well (both the installation contractor supervisor and tier2 support) and was told that they don't have such a document. The Cradlepoint website isn't very helpful either. "Plug it in and see that the lights are green."
The note left by the Comcast installer said "the network needs to be adjusted." Hmm -- great. OK. Just throw it over the wall and let your customer's IT department figure it out. Great corporate strategy.
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user_48ec6d
New Contributor
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1 Message
2 years ago
I have a similar issue - I have a new Comcast business customer and the CP2 device was not installed by the tech - only the cable modem/router. So I have my CP2 device, power cord, antenna and a couple of cables and no instructions whatsoever. Can Comcast please provide some install instructions, manual, etc? None of the help pages have any information on hardware setup - only how to view connection pro status. Thanks.
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hokie21
New Contributor
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2 Messages
2 years ago
Here is my writeup on how I got this working. The end solution was to put an Edgerouter X configured for WAN failover in front of both the Comcast cable modem/gateway and the Cradlepoint modem.
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