New Member
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1 Message
Complaint
It’s always something with this company. I have a $420.30 that was supposed to be refunded to me and I still have not received. They act like this is $20 , I need my money. I have already considered taking legal action. Every time I call nobody knows nothing, they never want to connect me to a manager.
Comcast_JohnG
Official Employee
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42 Messages
12 hours ago
Thank you for reaching out to our team. I will be happy to escalate any billing issue from here. Can you send me a direct message with the name and complete address for the service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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