Comcast Business Router is being REBOOTED surreptitiously by people or software at COMCAST WITHOUT PRIOR NOTICE!

@Comcast_Kei​ How do I "direct message" you? There is no such menu selection or button anywhere on the screen.

@Comcast_Kei (1) There is no "Xfinity Support" in the drop-down list. (2) There is no "Comcast_Kei" in the dropdown list.

Can you please give me instructions on how to contact you that actually correspond to the menu system that exists on the screen?

These are great questions. For security edge I have a link that will walk you through the steps to disable it https://business.comcast.com/support/article/internet/securityedge-manage-settings. 

For the direct message to us. Are you logged in?

Yes of course I am logged in! Have you EVER used this system to see how bad it is?

Try this https://forums.xfinity.com/direct-messaging.  From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.
To expedite your request, we ask that you please include your name, name of the business and the service address. Thank you!

Wrong again. That link just gives a 404 error. 

Sorry for the delay @cohler59. My apologies please type"Comcast Business" in the to line. 

And then what in the drop down list???????????????????????????????????????????????????????????

@Comcast_Kei your username Comcast_Kei is NOT in the dropdown list. Which one do I choose??????????????????????????????????????????

@cohler59 

To send a direct message: 

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon  

2. Click the "New message" (pencil and paper) icon 

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Comcast Business" from that list (an "Comcast Business" graphic replaces the "To:" line) 

4. Type your message in the text area near the bottom of the window 

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks! 

You people are truly unbelievable! As I have already shown ABOVE in this conversation. If you type "Xfinity Support" in the To line, THERE IS NO "Comcast Business". LOOK AT THE SCREEN SHOTS ABOVE. Why is it you (obviously purposely) make it SO DIFFICULT (apparently next to impossible) to do messaging here? This is now the 10th or so message in this conversation and you have still FAILED to explain correctly how to send a direct message to any of you. This is a new height of ridiculousness.