comcast business modem locks up

Question

hi. my comcast business modem is locking up. trouble is away from house when it happens. only bottom 2 lights are on when it happens. this last time, sent a restart but it still did not come back on.

possible modem going bad?

CC_Daryl · Answer

Thank you for reaching out to us in the Forums. Sorry you are experiencing this issue with your service. You've come to the right place for help. Could you please send me a private message with the name of the business as well as your first and last name? To send me a private message, please click on my name 'Comcast_Daryl,' and then click 'Send a message.'

hcalhoun · Answer

sent a message

CC_Valerie · Answer

Thank you for sending that update. We did receive your private message and will continue assisting your through that private message. Thank you for your patience.

hcalhoun

comcast business modem locks up

CC_Daryl

hcalhoun

CC_Valerie