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2 Messages
Circuit/Routing Issues
For 3 weeks we have had slow response times, poor voice quality (over VOIP) and other connection issues. These issues occur at all times of day when any number of users are on the network. I hired two independent IT Network engineers to run extensive tests on our network over a 6 hour timeframe and they were able to validate these issues using their diagnostics testing.
Their results show that we had 15.9% packet loss with a latency/jitter of 40ms to one Comcast IP. To another Comcast IP, the results were 14.6% packet loss and 40ms of latency/jitter. Also, our signal is going from Comcast Illinois to Comcast California in order to reach Amazon's Data center in Virginia. This seems odd to me (and to the engineer)
I have charts from the network analysis to back this up if someone at Comcast wants to look. I called this morning and they cannot send a tech out until tomorrow, but to me this looks like more than a tech visit to the office.
Has anyone else been experiencing anything like this?
CC_Otari
Contributor
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18 Messages
3 years ago
Hi, @user_0d1eaa
Thank you for taking the time to reach out to us on our Business forums. Please send us a direct message with your full name, business name, full address, and phone number. By clicking the "message" icon in the upper right page of our forum page. Once you click on that, input our shared handle (Comcast Business) to send us a private message.
• Click "Sign In" if necessary
• Click the "Direct Message" icon in the top right corner
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Comcast Business" there
• - As you are typing a drop-down list appears. Select "Comcast Business" from that list
• - An "Comcast Business" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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